Teller (Full Time) - Beltway

Teller Position

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashiers checks while promoting the banks products and services and providing excellent customer service.

Essential Functions and Basic Duties

1. Teller Functions
   • Represents the bank in a courteous and professional manner.
   • Receives and processes deposits.
   • Receives and processes loan payments.
   • Cashes checks and other negotiable instruments for clients.
   • Examines documents for endorsements and negotiability.
   • Processes transfers between accounts.
   • Sells travelers checks, official checks, and money orders.
   • Processes credit card cash advances.
   • Verifies and balances cash daily.
   • Detects and resolves discrepancies promptly.
   • Offers other Bank products to meet customer needs and strengthen the relationship.
   • Has no more than one proof error within a 30-day period.
   • Follow Teller procedures consistently and adheres to compliance requirements.
   • Other duties as assigned.
2. Client Relations
   • Ensures that client requests and inquiries are promptly resolved.
   • Operates online teller terminal.
   • Maintains privacy of customer information.
   • Ensures that the Banks quality reputation is maintained and projected.
3. Coordination and Working Relationships
   • Assists area personnel as required.
   • Assists with training or orientation as needed.
   • Keeps supervisor informed of area activities and of any problems or concerns.
   • Completes required reports and records accurately and promptly.
   • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
4. Related Duties
   • Performs night drop functions as assigned.
   • Performs related clerical duties as assigned.
   • Ensures that work areas are clean, secure, and well maintained.
   • Cross sells Bank products and services.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

Supervisory Responsibilities

This role has no supervisory responsibilities.

Performance Measurements

Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.

Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.

Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.

Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed about area activities.

Required reports and records are accurate, complete, and timely.

Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.

The Banks professional reputation is maintained and conveyed.

Qualifications

Education/Certification: High school graduate or equivalent.

Required Knowledge: Understanding of Bank operations preferred.

Proficiencies: Mentor Program DNA Standard/UX All required training and webinars in 90-day plan CTR/MIL understanding IVIEW Product Knowledge ATM Balancing WITS/Wires min. domestic Risk Management Skill Dual Control

Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred.

Skills/Abilities: Good communication skills. Professional appearance, dress, and attitude. Good math skills. Good typing skills. Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

Physical Activities and Requirements of This Position

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements of This Position

Reasoning Ability Ability to read and comprehend simple instructions, short correspondence, and memos.

Language Ability: Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.