QA/Training Supervisor
YoungWilliams Child Support Services
Summary of Position The QA/Training Supervisor oversees quality assurance and training operations and leverages data-driven insights to improve call center efficiency and effectiveness. This position also collaborates with leadership on comprehensive training and coaching programs that enhance staff readiness and overall performance outcomes. Essential Job Requirements
- Establishes and communicates monthly QA monitoring targets
- Manages QA team performance to ensure completion and achievement of established targets for the Income Maintenance mailroom.
- Utilizes trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training.
- Researches, develops, and implements new features, technologies, programs and methods to improve QA processes.
- Reviews training surveys and integrate feedback to improve the training program.
- Meets with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention.
- Oversees training programs for outreach team, supervisors, leads, and other levels of levels of project staff.
- Ensures all training material updates and improvements are made in a timely manner.
- Develops and improves knowledge testing methods and technologies.
- Regular and timely attendance
- Other duties as assigned
- High School diploma or equivalent required
- Bachelor's degree in education, training, or related field preferred
- At least one year of work experience as a trainer in a related field is required.
- Experience coaching, training, and motivating employees.
- Demonstrated interpersonal skills, presentation skills, and ability to work productively with all levels in an organization.
- Relevant computer skills such as PowerPoint, Outlook, and Word
- Experience with state programs is preferred.
Vacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the QA/Training Supervisor in Jefferson City, MO vacancy
- ...Quality Management System (QMS) Serve as a senior leader during sponsor audits and regulatory inspections Drive modernization of QA through adoption of digital tools, automation, and AI-enabled solutions Improve consistency and reduce variability in audit...Suggested
Cytel
Jefferson City, MO1 day ago - ...Proficient in the Three Phases of Control Quality Management System utilized by USACE and other Federal Government Agencies. Training in and experience with the USACE Resident Management System (RMS) 3.0. Experience with submittal management. Must be familiar...SuggestedContract workFor contractorsFor subcontractorWorldwideRelocationWeekend work
Conti Federal
Jefferson City, MO4 days ago - ...effectively in their current and future roles. As Learning and Development Specialist, you will be responsible for the full lifecycle of training and development activities across ISC2: developing, coordinating, planning, and implementing high-quality learning and development...SuggestedWork experience placementRemote work
ISC2
Jefferson City, MO2 days ago $81k - $110k
...comprehensive benefits package designed to help employees care for themselves, their families, and their futures. JOB DESCRIPTION The Training Lead is responsible for managing the Software Training team and providing direct supervision, coaching, and performance management...SuggestedLocal areaITW
Jefferson City, MO4 days ago- ...a professional to join the Division of Fire Safety in Jefferson City. This role involves developing and coordinating firefighter training programs, ensuring compliance with NFPA standards, and mentoring instructors. Key qualifications include five years in fire services...Suggested
State-of-Missour
Jefferson City, MO2 hours ago $99.37k - $116.9k
...comprehensive new hire onboarding,advanced - cross-skilling and train-the-trainer sessions to significantly drive quality, performance,... ...identification and remediation of training gaps through advanced QA processes and performance analytics. Operations : Proactively...Local area10 hours per weekFlexible hoursCoinbase
Jefferson City, MO3 days ago- ...up performance management activities on the site, including poor performance improvement, annual performance review discussions, training need identification, termination, etc.. Support the implementation of group and global recognition programs. Integrated Talent...Full timeWork experience placementLocal areaRemote work
Hitachi
Jefferson City, MO3 days ago $118.4k - $219k
...are accurate, complete, and submitted on time. Oversee the administration, coordination and evaluation of quality assurance and training, including policy and procedure development, training assessments and quality adherence auditing. Direct the execution of...Full timePart timeWork at officeRemote workWork from homeFlexible hoursCentene Corporation
Jefferson City, MO2 days ago- ...Quality Supervisor Job Posting Location: Jefferson City, MO Posting Start Date: 3/23/26 Req Id: 7358... ...Technicians, ensuring proper execution of inspections, documentation, training, certification, and compliance with the Quality Management System...Temporary workH1bRemote workWorldwide
Modine Manufacturing Company
Jefferson City, MO3 days ago $21.5 - $30.7 per hour
Cardinal Health is seeking a customer service representative for remote support in patient enrollment and benefits investigations. This full-time role requires attention to detail and a commitment to helping patients access their medications efficiently. The position offers...Hourly payFull timeRemote workCardinal Health
Jefferson City, MO1 day ago$55k
...Jefferson City. Salary/hours for Social Services Manager: $55,000/yr.; full-time (exempt) Responsibilities: Recruit, screen, and train social service staff and volunteers Provide direct supervision of social service staff (providing educational opportunities for...Full timeWork experience placementWork at officeImmediate startCS Employment Solutions
Jefferson City, MO4 days ago$206k - $242k
Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Product Compensation: $206K - $242K - Offers Equity At Confluent, we are committed to providing competitive pay and benefits that are in line with industry...Full timeRemote workConfluent
Jefferson City, MO3 days ago$130k - $173k
Where you'll work: Remote (US) At GoTo, innovation through practical AI touches every part of our company-not just our technical teams. We embrace intuitive, user-friendly AI-driven tools and creative problem-solving to improve the way we work together and serve our...Full timeLocal areaRemote workWork from homeGo To Services
Jefferson City, MO2 days ago- Responsibilities Location Austin, Texas US Job ID REQ-057355 This is a full-time salaried position with Project Farma, a PerkinElmer company. The successful candidate will work remotely and be willing to travel domestically to meet client project requests, including...Full timeTemporary workRemote work
PerkinElmer
Jefferson City, MO5 days ago - ...Job responsibilities include: Providing counseling related to Navy occupations, opportunities for general education and job training, promotion, rights and benefits Interviewing personnel for assignment recommendations Assisting Enlisted Sailors and their families...Full timePart timeWorldwideOverseas
U.S. Navy
Jefferson City, MO1 day ago - The Opportunity At Hitachi Energy, we're building a more sustainable future-and people are at the heart of that mission. As the HR People Operations Leader for our Jefferson City facility, you'll play a key role in shaping a workplace where collaboration,...
Hitachi Energy
Jefferson City, MO3 days ago - ...take on the next challenge and being part of a winning team; then the path for success is very clear for you. We provide all the training, what we need from you is a competitive spirit, coachability and discipline. This is unlike any other opportunity; the more you put...Remote jobFull timeWork from home
Zuzick & Associates
Jefferson City, MO3 days ago - In this role, you’ll support clients in understanding their benefit options and ensure they receive an exceptional experience from start to finish. This position focuses on client support, benefits guidance, and clear communication in a fully remote environment. -Serve...Remote jobFull time
McQuade Organization
Jefferson City, MO3 days ago - ◾Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored coverage recommendations that meet each family's needs ◾Build and ...Full time
Globe Life: Moore Organizations
Jefferson City, MO4 days ago - ...and law-enforcement requests. Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates. Training & Enablement Lead onboarding and ongoing training for incident responders and cross-functional partners. Develop...Local areaRemote workWork from homeRelocation packageFlexible hours
General Motors
Jefferson City, MO3 days ago $231.5k - $272k
Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Product Compensation: $231.5K - $272K - Offers Equity At Confluent, we are committed to providing competitive pay and benefits that are in line with ...Full timeRemote workConfluent
Jefferson City, MO5 days ago$231.5k - $272k
Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Product Compensation: $231.5K – $272K • Offers Equity At Confluent, we are committed to providing competitive pay and benefits that are in line with ...Full timeRemote workConfluent
Jefferson City, MO1 day ago$231.5k - $272k
Location: Remote, United States Employment Type: FullTime Location Type: Remote Department: Product Compensation: $231.5K – $272K • Offers Equity At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze...Full timeRemote workConfluent
Jefferson City, MO3 days ago$150.03k - $224.25k
Job Summary The Associate Director, Quality Operations will lead initiatives that drive operational excellence, enhance risk management practices, and optimize global quality system processes across a global quality organization. This role is instrumental in ensuring...Temporary workLocal areaFlexible hoursOtsuka America Pharmaceutical Inc.
Jefferson City, MO4 days ago$125.5k - $230.2k
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world...Full timeWork experience placementSummer holidayFlexible hoursEY
Jefferson City, MO3 days ago$84.63k - $112.84k
...employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the...Contract workTemporary workRemote workLumen Inc
Jefferson City, MO19 hours ago$148k - $177k
...projects and initiatives, ensuring timely and effective execution. Travel: Occasional travel required to meet business needs, training, or conferences. Basic Qualifications ~ Bachelor's degree or advanced in Human Resources, Business Administration, or related...Full timeRemote work$134.62k - $201.25k
...retention Demonstrated ability to manage multi-business employee relations needs Working with our HR Team Conduct trainings on compliance with policies and procedures Develop effective relationships with HR Business Partners to promote positive...Temporary workWork at officeLocal areaWorldwideFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to QA/Training Supervisor. Be the first to apply!
Related searches
- lead qa Jefferson City, MO
- qa architect Jefferson City, MO
- director quality assurance Jefferson City, MO
- quality assurance representative Jefferson City, MO
- quality assurance Jefferson City, MO
- quality assurance team leader Jefferson City, MO
- director quality assurance regulatory affairs Jefferson City, MO
- qa Jefferson City, MO
- vice president quality assurance Jefferson City, MO
- remote quality assurance Jefferson City, MO