Patient Service Technician I/II - Lab Services - Kelsey Seybold Clinics: Northwest Campus A

Patient Service Technician

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing Together.

We are seeking qualified candidates for the role of Patient Service Technician at varying levels (I, II). The selected candidate will be placed at the appropriate level based on qualifications and experience. All levels contribute to patient care under the supervision of licensed medical professionals, with increasing responsibilities at higher levels.

Primary Responsibilities:

Patient Services Technician I:

• Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other collection services as ordered by the provider
• Perform CLIA waived testing (i.e. urine dip, pregnancy tests, finger stick blood glucose levels, fecal occult blood tests, rapid influenza tests, finger stick PT/INR, Monospots, sed rates, rapid streps) as described in the laboratory procedure
• Maintain accurate laboratory records and make available for inspections /audits by Lab Supervisor, Lab Director, Lab Consultant and CLIA Surveyors
• Perform necessary quality controls; participate in proficiency testing program as required, maintain lab instruments as indicated by manufacturer recommendations and will follow all safety guidelines in effect

Patient Service Technician II:

• Includes all duties of Patient Services Technician I

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications (All Levels):

• High School Diploma or GED
• BLS certification through the American Heart Association; must obtain within 30 days of hires
• No experience required if completion of an accredited Phlebotomy Program OR 1 year of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting
• Able to use related equipment
• Experience with computers and windows-based software

Preferred Qualifications:

For PST II:

• 2+ years of experience required if completion of an accredited Phlebotomy Program OR 3+ years of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting with 1 year of waived testing and specimen processing experience in clinical setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard, and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.