(PT) One Stop Assistant

Job Title

This position will serve as the primary point of contact for students and prospective students, parents, and the community. Serving as the One Stop receptionist provides support for the enrollment and recruitment team.

Examples Of Duties

Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.

Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support

Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.

Provides student support for online accounts including but not limited to Self Service, Buccaneer E-mail, Blackboard, etc.

Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components

Assist students in scheduling virtual academic advising appointments if requested.

Ensure that placement scores, SAT/ACT, or multiple measure scores are submitted and recorded

Responds to requests and refers students to institutional resources

Assist new students with course selection and registration

Oversees the scanning and linking of all incoming student records

Assists with the preparation, setup, and coordination of events

Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)

Assists with the scheduling of rooms for events and meetings

Assists with general office duties (process mail, maintain inventory of office supplies and recruitment materials)

Performs related duties as assigned

Typical Qualifications

Education:

• Associate degree

Experience:

• Experience working in an educational setting

Competencies And Skills:

• Ability to work independently and make sound decisions
• Excellent ability to communicate in written and oral form
• Strong interpersonal, organizational, and communication skills
• Superb customer service skills
• Strong computer literacy, and proficiency in Microsoft Office products
• Bi-lingual in Spanish preferred
• Knowledge of Ellucian's Colleague management information system a plus

Supplemental Information

Must possess a valid New Jersey driver's license and access to reliable transportation.

This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.

This is a part time position requiring up to 26 hours per week