Command Center Dispatcher

Command Center Dispatcher

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

We are seeking a motivated and experienced individual to take on the Command Center Dispatcher at the venue. This position exercises responsibility for the command center functions and operations. This is a seasonal, part-time position for show days reporting to the Security Department Manager of the venue. Hours per week will vary depending on show schedule and business.

What This Role Will Do

• Dispatch Coordination:
• Dispatch of appropriate departments through the use of radio systems.
• Communicate effectively with field personnel, providing essential information and instructions.
• Resource Allocation:
• Prioritize and allocate resources based on the nature of the incident.
• Maintain accurate records of resource assignments and availability in dispatching software systems.
• Communication:
• Assist in ensuring proper communication between all entities. (Venue, 3rd party vendors, Public safety departments)
• Technology Utilization:
• Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.
• Maintain accurate and detailed records of all communications and actions taken during each emergency incident.
• Emergency Call Handling:
• In the event of an emergency, receive and respond to emergency and non-emergency calls from the public and other agencies.
• Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated response to emergency incidents.
• Gather critical information to assess the nature and urgency of the situation.

What This Person Will Bring

• Experience as a command center dispatcher or in a related field.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused in high-pressure situations.
• Proficiency in computer-aided dispatch (CAD) systems and other relevant technologies.
• Willingness to work in a fast-paced shift environment with flexible hours.
• Previous experience in a live events environment desired.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.