Store Sales Associate

About the Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards.
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
• Act with integrity, honesty and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and discernment when making decisions; take appropriate partners as needed.
• Demonstrate a customer service mindset, anticipate customer needs and satisfactorily resolve issues.
• Accomplish multiple tasks within established timeframes.
• Follow company policies, procedures, standards and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Receive, understand and proactively respond to direction from supervisors/managers and other company personnel.
• Perform other responsibilities as assigned.

What Skills You Have

Required: Excellent customer service skills and ability to multi-task with strong attention to detail, verbal/written communication and interpersonal skills, no retail experience required, must be 16 years of age or older, flexible availability including days, nights, weekends, and holidays.

Preferred: Client facing retail or service industry experience; essential functions and physical requirements as described below.

Essential Functions

To perform this job successfully, you must be able to perform each essential function satisfactorily. Responsibilities include:

• Ability to perform the accountabilities listed in the “What You’ll Do” section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two-person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Range

$15.00 - $21.65

Benefits

Kohl’s offers a variety of benefits to associates depending on full‑time/part‑time status and work hours, including: work life balance (PTO, Vacation Buy Program, Parental Leave); health & wellness (medical, dental, vision and other short and long term disability programs, emergency health and wellness programs such as accident protection plans, critical illness plans); savings & retirement benefits (401k, flexible spending accounts and associate discount programs with Kohl’s partners); insurance programs (life insurance for you, your family or your pet, as well as other protection programs); and life events (legal and adoption assistance benefits).