Senior Community Engagement Liaison

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

Job Summary

The Senior Community Liaison will initiate and coordinate the development of coordinated outreach programs to internal and external stakeholders to work collaboratively to meet the strategic goals and objectives of the MBTA. The Senior Community Liaison will be responsible for managing and monitoring all outreach and communications with stakeholders for the entire Public Engagement Team. This position works closely with System-Wide Accessibility Capital Programs Customer Experience and Customer Technology.

Duties & Responsibilities

• Spearhead the financial planning and operational oversight for language access within the community engagement team and other MBTA departments encompassing budget management logistics coordination vendor relationship management and establishing a comprehensive language service management and procurement system alongside Deputy Director of Community Engagement and our Executive Office Administrator.
• Effectively coordinate and support the logistical aspects of public meetings and events working closely with the Deputy Director of Community Engagement and various MBTA departments. Streamline event processes and ensure seamless sharing of pertinent event information.
• Take a pivotal role in co-leading bi-weekly external engagement meetings alongside the Deputy Director of Community Engagement. Foster strong collaboration and engagement with external stakeholders to enhance community relations and achieve organizational objectives.
• Oversee the External Affairs monthly newsletter
• Assist the Deputy Director of Community Engagement with data collection and reporting.
• Collaborate closely with Deputy Director of Community Engagement better understand the various MBTA departments and the intersecting initiatives which impact the public including partnering with Service planning Capital Programs Policy System-Wide Accessibility and the General Managers office
• Ensure our community engagement strategies meet or exceed our Title VI policies; collaborate with partners in MassDOT and at the Federal Transit Administration on any matters relevant to Title VI
• Collaborate with other members of the Community Engagement Team and various MBTA departments to share project or policy information to better ensure continuity for external communications.
• Draft community content and public facing documents and occasionally present MBTA objectives and projects to internal and external stakeholders
• Manage Public Engagement Mailbox and MBTA Event Page
• Respond to customer stakeholder vendor and coworker inquiries in a courteous and professional manner
• Adhere to the rules and regulations and policies of the Authority including the EEO Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Supervision

• Supervised public engagement team summer interns and community liaison.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Minimum Requirements & Qualifications

• Bachelors degree from an accredited institution in political science urbanstudies public policy sociology social work criminal justice public health or related field
• Two (2) years of relevant work experience collaborating to understand intersecting policy initiatives including partnering with relevant stakeholders in complex organizations.
• Ability to work evenings and weekends as needed
• Demonstrated experience presenting on public and/or social policy in government settings.
• Experience working with community-based organizations.
• Experience facilitating meetings with diverse audiences.
• Experience presenting complex information in public settings.
• Demonstrated strong organizational skills.
• Strong time management skills ability to multi-task learn quickly take direction and work independently and to use creative collaborative and consultative approaches to resolve issues.
• Intermediate experience with MS Word and PowerPoint

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelors degree requirement.
• An Associates degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelors degree requirement.
• A Masters degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience & Skills

• Bilingual ability strongly preferred.
• One (1) year of experience in communication or community engagement specifically in government contexts
• Has a valid drivers license

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.

Required Experience:

Senior IC