Consumer Care Representative

Are you a customer service expert looking to make a meaningful impact by supporting consumers, patients, and doctors? We are seeking dedicated professionals with an ability to show solid decision-making skills to join a dynamic Consumer Care team in an engaging, in-person environment! Located on-site in either Raleigh, NC, or San Jose, CA, you will work collaboratively across teams to resolve inquiries, troubleshoot end-to-end challenges, and suggest process improvements to enhance the overall consumer and provider experience. Ready to elevate your career and deliver exceptional care every day? Apply now to connect directly with our team!

salary: $22 - $25 per hour
shift: First
work hours: 9 AM - 6 PM
education: Bachelors

Responsibilities

• Support, document, track, and resolve complaints and inquiries from consumers. 
• Represent the company as a primary contact for consumer concerns. 
• Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. 
• Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. 
• Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. 

Skills

• Typing Skills
• Active Listening
• Follow-up

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.