Manager Operations

About Us

At Alford Media, we don't just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work-with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.


Summary

The Manager Operations oversees warehouse operations, inventory management, and warehouse personnel to ensure equipment readiness, inventory accuracy, and efficient event support. This role leads daily workflow, maintains a safe and organized warehouse environment, and partners with cross-functional teams to support successful event execution while driving operational excellence and continuous improvement.

Essential Duties & Responsibilities

• Supervise, coach, train, develop, and evaluate warehouse personnel while fostering a culture of accountability, teamwork, and customer service excellence.
• Manage daily warehouse operations, labor resources, and project workflow to ensure timely and accurate execution of show and client requirements.
• Coordinate warehouse activities for show preparation, inventory pulling, staging, receiving, storage, and material movement.
• Oversee receiving operations and ensure all company and client assets are accurately received, tracked, stored, and returned to inventory.
• Maintain warehouse organization, cleanliness, and space utilization to support operational efficiency and inventory accuracy.
• Assist with continuously improving inventory systems, processes, and reporting while ensuring consistent standards and data accuracy.
• Monitor inbound and outbound shipments, investigate discrepancies, and manage damage, loss, and variance reporting.
• Manage warehouse equipment and facility maintenance programs to ensure operational readiness and minimize downtime.
• Ensure compliance with company policies, OSHA requirements, and safety standards; actively promote a safe work environment and participate in safety initiatives.
• Prepare and analyze operational reports related to inventory, storage, asset utilization, damages, repairs, and warehouse performance.
• Collaborate with Finance, Operations, and Account Teams to support client inventory reporting, storage reporting, and billing requirements.
• Attend and participate in operational, project, leadership, and safety meetings.
• Perform other duties and special projects as assigned.
• Cross-rental tracking, return, and billing handoff.
• Plan warehouse labor and overtime based on show calendars, including nights and weekends.

Education & Experience

• High School Diploma or GED.
• Minimum of 5 years of warehouse experience in the tradeshow and event industry or related warehouse operations experience.
• Three to five (3 -5) years of supervisory experience.
• Proven managerial experience in personnel matters such as documentation, reports, disciplinary reports, etc.
• Possesses a developed ability to implement and maintain standardized operational procedures related to inventory control and warehousing activities.
• Possesses strong written and verbal communication skills to discuss all operational aspects of the facility with miscellaneous internal and client contacts.
• Possess Forklift certification.
• Possess excellent problem solving skills.
• Strong attention to detail, a positive attitude, and a team player.
• Excellent written, verbal and interpersonal communication skills.
• Ability to operate within a fast-paced environment.
• Bilingual in Spanish and English preferred.

Certificates, Licenses, Registrations

• Forklift certification and Driver's License.

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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