Patient Support Specialist

See your work in a new light. At LUX Infusion, we reimagine infusion care to be more human, supportive, and connected. Inspired by lux — meaning light — we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician‑led, U.S.‑based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Location: Onsite — Henderson, Nevada Schedule: Monday–Friday, 8:00 AM–5:00 PM PST (Work location and schedule subject to change based on business needs) Why This Role Matters The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption. In this role, you’ll contribute to work that: Helps patients feel supported, informed, and confident in their ongoing care Builds trust with providers, caregivers, and pharmacy partners through accuracy and professionalism Supports clinicians and pharmacists by ensuring refill readiness and regulatory compliance Strengthens a patient‑first, clinician‑led organization focused on long‑term outcomes What You’ll Do Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals Submit insurance re‑authorizations and prior authorizations as needed to prevent delays in therapy Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate Maintain accurate patient records, demographic information, and insurance documentation in designated systems Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service What We’re Looking For You may be a great fit if you bring: A strong commitment to patient support and continuity of care Clear, compassionate communication skills with patients and healthcare partners Attention to detail and accountability in highly regulated environments Comfort balancing multiple priorities while maintaining accuracy A desire to be part of a team that values empathy, professionalism, and high standards Preferred Qualifications Pharmacy Technician certification (if not required by state) One (1) or more years of experience in specialty pharmacy Experience communicating with patient care settings including outpatient clinics, inpatient facilities, skilled nursing, or home care environments Pay Range/Rate $25 — $27 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other Requirements Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly or coordinate appropriate assistance to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. Equal Opportunity Employer LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr