Retail Experience Specialist (Houston, TX)

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.Base Pay Range:$72,000 - $84,000The Retail Experience Specialist (RES) will play a pivotal role in enhancing the tire sales capabilities of Metro Market dealership service advisors. The primary focus of this position is to educate, train, and support dealerships in understanding the importance and benefits of selling tires, qualifying customers effectively, and delivering an exceptional customer experience. The RES is responsible for specific Metro Market areas, requiring local travel within those regions and periodic travel to headquarters for training and planning.As a Retail Experience Specialist, your essential job functions will include the following:Develop and implement effective business strategies for identified Metro Market Dealers to drive tire sales and customer satisfaction.Establish and maintain growth with identified Metro Market Dealers through ongoing support and engagement.Foster and maintain positive relationships with key business partners for the identified Metro Market Dealers, including tire distributors, tire manufacturers, and business centers.Provide in-person training and support to identified Metro Market Dealers, with a focus on tire sales.Dedicate 80% of scheduled time to in-dealership support and training.Conduct website tutorials for dealerships.Equip dealerships with selling tools based on best practices and current program initiatives.Assist in quoting tires and utilize program support resources such as Road Hazard coverage, Price Match, and other relevant programs.Assist dealerships with Point-of-Sale displays to enhance tire visibility.Provide weekly status updates to Dealer Development Consultants (DDC) and Regional Development Managers (RDM).Conduct in-dealer tread depth surveys to assess tire conditions.Collaborate with dealerships to improve and support Service Drive processes and Best Practices.Work closely with DDC to provide stocking recommendations and optimize inventory managementCollaborate with DDC on program incentives and engage dealerships to maximize participation in incentive programs.Submit AMI expenses on a weekly basis.Document all program interactions, training summaries, and dealer comments for effective tracking and reporting.Other Duties as AssignedPosition RequirementsBachelor’s degree or equivalent work experienceMinimum 3 years of experience in sales, preferably within the automotive or tire industry, or equivalent experience in related environmentStrong understanding of tire products, services, and market trends.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Travel within Metro Market areas and occasionally to headquarters up to 90% travel.Proficiency in Microsoft Office Suite and data analysis tools.Valid driver's license in good standing and reliable transportation.Competencies RequiredCritical ThinkingCustomer FocusDiagnostic SkillsInfluenceIndustry/Product KnowledgeOperational ExcellencePortfolio ManagementResults OrientationTrusted AdvisorValue SellingPhysical RequirementsStanding for long periods of timeExtensive driving and traveling to customer accounts (up to 80%)Travel by vehicleWhy AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at View phone number on click.appcast.io. #J-18808-Ljbffr