Associate Director - Program & Project Management

Job Title : Salesforce Project Manager Job Location : Torrance , CAWe are seeking an experienced Salesforce Project Manager to lead end-to-end delivery of Salesforce implementation and enhancement programs The role requires strong project governance stakeholder management financial control and a solid understanding of Salesforce delivery models across Sales Service Experience and related clouds You will ensure predictable delivery high quality and zero revenue leakage across projectsKey ResponsibilitiesProject Planning DeliveryLead end to end Salesforce project delivery from initiation to closureDefine project scope milestones timelines dependencies and delivery plansManage multiple workstreams across Salesforce clouds and integrationsTrack and control scope schedule cost risks and issuesEnsure adherence to Agile Hybrid SAFe delivery methodologiesGovernance Financial ManagementOwn project governance status reporting and executive dashboardsManage project financials budget forecast burn variance and billingEnsure zero revenue leakage and alignment with SOW contract termsTrack change requests scope creep and approvalsMaintain high accuracy in BE margin and resource plansStakeholder Client ManagementAct as the primary Point of Contact for clients and internal stakeholdersRun steering committees client reviews and weekly governance callsProactively manage expectations risks and escalationsTranslate business goals into executable delivery plansDelivery Quality ManagementCoordinate across Architects Developers QA DevOps and BA teamsEnsure compliance with Salesforce best practices and delivery standardsDrive UAT planning cutover readiness golive and hypercareEnsure quality KPIs low defect leakage and SLA adherenceResource Dependency ManagementPlan and manage resource allocation in coordination with WFM HRManage onshore offshore teams and vendor partnersResolve cross team dependencies and delivery blockersSupport hiring onboarding and ramp-up planning where requiredReporting ToolsMaintain project artifacts project plan RAID log SoW traceabilityReport project health using RAG status KPIs and metricsUse tools like Jira Azure DevOps MS Project Smartsheet or equivalentRequired Skills ExperienceSalesforce Program ManagementProven experience managing medium to large Salesforce implementationsStrong understanding of Salesforce clouds Sales Service Experience others a plusFamiliarity with integration heavy and multivendor setupsProject Management SkillsStrong command over Agile Scrum Hybrid delivery modelsExpertise in risk management estimation and dependency planningSolid understanding of delivery financials and contract governanceCommunication LeadershipExcellent client-facing and stakeholder management skillsAbility to manage senior stakeholders and executive leadershipStrong presentation documentation and negotiation skillsPreferred Good to HaveExposure to Agentforce AIled Salesforce programsExperience with AMS Support delivery modelsSalesforce or PM certifications PreferredPMP PRINCE2 SAFe AgilistSalesforce Administrator or Business focused certificationExperience managing global distributed teamsKey CompetenciesStrong ownership and delivery accountabilityStructured problem-solving and decision makingHigh attention to detail and financial disciplineAbility to operate under pressure and tight timelinesSuccess MetricsOntime and on budget deliveryClient CSAT and stakeholder satisfactionMargin and BE accuracyLow defect leakage and minimal escalations