Customer Service Coordinator
Full-time
Accurate Drilling Solutions LLC
Job Description
Job Description
Must:
- Be detailed focused
- Accurately Input Customer Data
- Speak Clearly and Communicate Effectively
Responsibilities
- Client Communication: Serving as the main point of scheduling and communications for well drilling customers once contract is signed.
- Coordination: Liaising with Drilling and Service Manager, subcontractors, and field staff for changes and modifications.
- Scheduling & Follow-up: Arranging inspections, coordinating trades, and ensuring issues are fully resolved.
- Documentation: Recording all interactions, service activities, and project details in company systems.
- Issue Resolution: Handling schedule changes and customer communications throughout the process.
Key Skills & Qualities
- Strong Communication: Clear, empathetic, and professional interaction with all parties.
- Problem-Solving : Diagnosing issues and offering effective solutions.
- Organization: Managing multiple requests, timelines, and documents.
- Technical: Must be proficient in MS Office (i.e. Excell, Word, email)
- Construction Knowledge: Have construction experience to allow for an understanding of the environment.
- Patience & Empathy: Understanding client frustrations and building rapport.
Vacancy posted 13 hours ago
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