Staffing Manager, Workforce Staffing

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline.

The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Staffing Manager owns candidate experience and operational excellence for a defined geography (node). The Staffing Manager ensures delivery of business goals and Key business indicator by creating a collaborative team environment with a strong candidate-oriented culture.

Staffing Managers direct a high-performing team of Staffing Administrators and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up our sleeves, work hard, have fun and make history!

Key job responsibilities

Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goals

Leads and develops a team of administrators, including regular performance evaluations and coaching for performance improvement

Assists with interviewing and onboarding new administrators

Coordinates team schedule and assigns duties based on business needs

Understands new hire workflow and technical systems and makes recommendations to drive improvement

Develops and maintains relationships with both internal and external stakeholders to build successful long-term partnerships

Analyzes daily, weekly, and monthly reporting of Key Performance Indicators and provides meaningful solutions

Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion

Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand

BASIC QUALIFICATIONS

- 2+ years of leading a team with experience in hiring and developing talent experience

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level

- 2+ years of HR transactional processes experience

PREFERRED QUALIFICATIONS

- Experience developing and implementing of standards, policies and programs or equivalent

- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, NY, Niagara Falls - 85,600.00 - 149,800.00 USD annually

USA, NY, Rochester - 85,600.00 - 149,800.00 USD annually