Houseperson

Location: Four Points by Sheraton Anaheim
JOB SUMMARY

Under supervision, supports daily housekeeping operations by preparing guest rooms for cleaning, removing soiled linens and trash, distributing clean linens and supplies, and assisting Room Attendants in maintaining an efficient room-cleaning process. Performs physically demanding tasks throughout indoor and outdoor areas of the property while maintaining cleanliness, responding to guest requests, and delivering excellent guest service in accordance with Company standards.
ESSENTIAL JOB FUNCTIONS

• Prepares assigned guest rooms for servicing by stripping beds, removing used linens and towels, collecting trash, and clearing designated items to provide Room Attendants with a clean and organized workspace.
• Works ahead of Room Attendants to ensure guest rooms are properly stripped and prepared for efficient cleaning and timely room turnover.
• Collects, transports, and properly disposes of trash and debris from guest rooms, housekeeping areas, and designated interior and exterior locations.
• Collects and transports soiled linens to designated laundry areas, following established procedures for handling and separation.
• Delivers and distributes clean linens, towels, amenities, and housekeeping supplies to Room Attendants, linen closets, and designated storage areas throughout the property.
• Assists Room Attendants with room preparation and additional housekeeping tasks as needed to support daily productivity and operational demands.
• Maintains cleanliness and organization of housekeeping storage areas, linen closets, service corridors, and other assigned areas.
• Assists with maintaining the cleanliness of interior and exterior public areas, including walkways, stairwells, entrances, and other designated spaces.
• Responds promptly and courteously to guest requests, including the delivery of towels, linens, amenities, and other requested items.
• Provides professional, friendly, and attentive guest service during all guest interactions.
• Safely operates housekeeping carts, linen bins, trash containers, and other equipment used to transport supplies and materials throughout the property.
• Maintains awareness of room status, operational priorities, and daily housekeeping needs to ensure timely support of Room Attendants.
• Reports maintenance concerns, damaged equipment, safety hazards, and unusual conditions to the appropriate department.
• Follows proper procedures for handling and reporting lost and found items.
• Adheres to all safety guidelines, including proper lifting techniques, safe equipment operation, and appropriate handling of cleaning chemicals and potentially hazardous materials.
• Regular, reliable attendance and punctuality is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, including Company, federal, and state-specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• High school diploma or equivalent preferred.

EXPERIENCE

• No prior experience or training required.
• Previous housekeeping, hospitality, or physically demanding work experience preferred.

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.
LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the ability to understand and follow oral and written directions, communicate effectively with team members and management, and interact professionally with internal and external customers.

• Strong time management and organizational skills, with the ability to prioritize assignments and complete tasks efficiently.
• Ability to work independently while supporting Room Attendants and the overall housekeeping team.
• Ability to maintain a consistent work pace throughout a physically demanding shift.
• Ability to recognize daily operational priorities and proactively assist with room preparation, linen distribution, and housekeeping needs.
• Strong teamwork and interpersonal skills, with a willingness to assist others in achieving departmental goals.
• Ability to respond promptly and professionally to guest requests while maintaining a positive guest experience.
• Ability to safely operate housekeeping equipment and transport supplies and materials throughout the property.
• Ability to work effectively in both indoor and outdoor environments.
• Ability to follow established safety procedures, including proper lifting techniques and safe handling of potentially hazardous materials.
• Ability to recognize unsafe conditions and report concerns promptly.
• Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks.
• Ability to perform effectively with frequent interruptions and changing operational priorities.
• Strong attention to detail and commitment to maintaining Company cleanliness and quality standards.
• Ability to maintain a positive and professional working environment.
• Ability to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

TRAVEL REQUIREMENTS

• No travel required.

PHYSICAL DEMANDS

The essential functions of this position require the following physical activities, with or without reasonable accommodation:

• Standing and Walking: Requires prolonged standing and constant walking throughout the shift, including movement between guest rooms, hallways, laundry facilities, storage areas, and exterior property locations.
• Bending, Stooping, Kneeling, and Reaching: Requires frequent bending, stooping, kneeling, crouching, and reaching to strip beds, remove trash, handle linens, and complete assigned tasks.
• Lifting and Carrying: Regularly lifts and carries items weighing up to 25 pounds, with occasional lifting of items weighing up to 50 pounds, including linens, trash, supplies, and equipment.
• Pushing and Pulling: Frequently pushes and pulls housekeeping carts, linen bins, trash containers, and other equipment throughout the property.
• Repetitive Motion: Performs repetitive physical movements involving the hands, arms, shoulders, back, and legs throughout the workday.
• Climbing and Balancing: May be required to navigate stairs, ramps, uneven surfaces, and wet or slippery areas while performing assigned duties.
• Communication and Awareness: Requires the ability to communicate with guests and team members, follow instructions, and identify potential safety hazards.
• Physical Workload: This is a physically demanding position requiring sustained activity throughout the shift, with duties performed in both indoor and outdoor environments.

WORK ENVIRONMENT

• Indoor and Outdoor Exposure: Regularly works in guest rooms, hallways, laundry areas, storage spaces, and exterior property locations. May be exposed to heat, cold, humidity, rain, and changing weather conditions.
• Temperature Variations: Exposure to varying temperatures when moving between climate-controlled guest areas, laundry facilities, service corridors, and outdoor spaces.
• Excessive Noise: May be exposed to elevated noise levels generated by housekeeping equipment, laundry machinery, guest activity, and general hotel operations.
• Vibrations: Potential exposure to vibrations from carts, machinery, and housekeeping equipment.
• Biological Hazards: Potential exposure to bodily fluids, contaminated linens, trash, and other materials requiring appropriate protective measures.
• Chemicals: Potential exposure to cleaning agents, disinfectants, and other chemicals used in housekeeping operations.
• Atmospheric Conditions: Exposure to dust, odors, fumes, humidity, and varying ventilation conditions in guest rooms, service areas, and exterior spaces.
• Physical Hazards: Potential exposure to wet floors, uneven surfaces, moving equipment, heavy carts, and other conditions requiring adherence to established safety procedures.