Guest Service Ambassador

Property Description

Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality.

This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences - from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.

With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay - we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.

Overview

Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Summary:

• Coordinates concierge type services for the guests and sets positive tone for arrival experience
• Provide exceptional customer service and create a warm and welcoming atmosphere for guests
• Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
• Coordinate and handle guest transportation and luggage services
• Anticipate guest needs and personalize their stay to exceed their expectations
• Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
• Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
• Collaborate with other departments to ensure a seamless guest experience

Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests. Apply now to become a Guest Services Ambassador and contribute to our commitment to excellence in guest service.

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
• Prefer 1+ year customer service experience in hotels
• Familiarity with local area and attractions
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
• Ability to communicate effectively with the public and other Team Members
• Strong computer skills
• Present confident and professional appearance

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.