Customer Service Representative

Customer Service RepresentativeBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Department of Health's mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.Role Overview: This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth, death and marriage certificates. Salary: The salary for this position traditionally starts at $34,216.00 but may be commensurate with education and work experience.A Day in the Life: The essential functions of this role are as follows:Compile information relative to the assigned program area.Coordinate correspondence for information requests.Organize and maintain current and historical files related to the program.Organize program reports, applications, and maintain consultative services.Maintain and organize program assets.Prepare all program related training materials.What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following:General knowledge of the program area.Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.Ability to gather and compile program materials.Ability to communicate effectively.Ability to operate effectively in a group decision-making process.Tact in dealing with other agency personnel and the public.Basic knowledge of accounting principles.A degree is not required. Individuals should have the ability to perform essential functions with or without reasonable accommodation.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes:Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning accessEqual Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.