Front Desk Associate

Front Desk AssociateCreating a great member experience starts the moment someone walks through our doors. You enjoy connecting with people, bring positive energy to your interactions and take pride in making members and guests feel welcomed, supported and part of the Planet Fitness community.For our Front Desk Associate role, you:Bring a positive and upbeat attitudeHave a passion for delivering an exceptional experience to members, guests and fellow team membersEnjoy connecting with people and helping everyone feel welcome and comfortableAre punctual, reliable and dependableApproach interactions with kindness, patience and a genuine desire to help othersCommunicate clearly, listen well and respond with empathyAct with integrity and treat everyone around you with respectTake pride in your work and contribute to a clean, welcoming and positive club environmentWork well as part of a team and are ready to step in and support othersLearn quickly and apply what you've learned through online and hands-on trainingAs a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.Resolve member concerns and escalate to a Manager as needed.Answer phones in a friendly manner and assist callers with their inquiries.Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.Perform prospective member calls and tours; assessing their membership needs.Execute retail transactions with accuracy and drive sales goals.Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)About Your Qualifications:6-12 months of experience in a customer service environment is preferredMust be 18 years of age or olderWilling to become CPR/AED Certified (Training provided by Planet Fitness)Basic computer proficiencyPhysical Demands of the Front Desk Associate:Continual standing and moving throughout the club to accomplish tasks during shift.Continual communicating in person or on the phone to exchange information during shift.Must be able to lift up to 75 pounds.Will encounter toxic chemicals during shift.Frequent cleaning and sanitizing of equipment and facilities.Moving self in different positions, including bending and twisting, to accomplish tasks.More reasons to join Planet Fitness!Medical, Dental, and Vision Insurance*Vacation*/Sick Time/Holiday PayFree Black Card Membership401(k) Retirement Savings PlanTerm Life Insurance*Healthcare and Dependent Care Flexible Spending Accounts*Tuition ReimbursementEmployee perks and discountsEngaging team-building competitions and social events*Please note that certain benefits listed above are for full-time employees onlyE-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and AlabamaHealth and Safety Requirements:Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.