Site Manager - Clean Express Auto Wash

Location 40 E Square Lake Rd, Bloomfield Hills, Michigan, 48304 Compensation Base Salary: $65,000 per year. Bonus opportunities available. Benefits Health care benefits: Medical, Vision, Dental Company-paid Life, Disability, Accident, Hospital Indemnity Employee Assistance Program 401(k) with up to 4% company match Unlimited Wash Club membership 50% off retail items Company-provided uniforms Educational reimbursement Paid vacation (per Employee Manual) Essential Duties and Responsibilities Create and maintain a customer service culture. Main point of contact for all customer service issues, maintain sales goals, educate on benefits of the unlimited wash club memberships, and maintain site appearance and performance. Motivate employees and carry out site goals; set, monitor, and achieve sales, customer satisfaction, and employee retention goals. Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality. Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations. Assist with recruiting, training, and onboarding new team members. Manage site scheduling and labor budgets effectively. Conduct regular team performance reviews to ensure alignment with company policies and procedures. Oversee inventory management and place orders efficiently to support site needs. Directly oversee and manage all employees at the site, ensuring accountability, engagement, and performance excellence. Perform other duties as assigned. Job Requirements High school diploma or equivalent required; associate or bachelor’s degree preferred. Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role. At least 2 years of customer service experience with proven de‑escalation and conflict resolution skills. Ability to work flexible hours, including weekends and holidays. Strong communication and leadership abilities with a focus on motivating teams. Must be able to close the site one night per week. Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.). Work Environment and Physical Demands Required to stand and move throughout the site for the entire shift. Ability to work on your feet for an entire shift in a fast‑paced environment. Ability to work outside in all weather conditions. Must wear required safety equipment at all times. Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally. Equal Employment Opportunity Statement Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. #J-18808-Ljbffr