Case Manager (Client Navigator) - Bronx Criminal Court Program

Overview The Criminal Court Program provides a safe reception center and various services to assist survivors of intimate partner and other forms of gender-based violence and victims of crime, including survivors who have been criminalized for their efforts to survive or resist abusive partner behavior. The program offers crisis intervention, case services, advocacy, information and referrals, and practical assistance to survivors and victims of crime with the goal of promoting survivor safety and reducing the impact of victimization. Essential Job Functions Managing the Reception Center including greeting and signing in clients and visitors; Conducting intakes and providing clients with the proper resources and information based on the intake assessment; Assisting clients with additional information and services and holding a small caseload; Communicating with the court parts and coordinating the client’s court appointments; Answering telephones and responding to service inquiries and providing information and referrals; Assisting crime victims in completing New York State Office of Victim Services compensation applications; Coordinating with outside agencies to facilitate services; Arranging for transportation and financial assistance; Compiling records; maintaining and preparing statistics on a monthly basis; and Performing other related tasks as assigned. Knowledge and Skills Understanding of the dynamics of domestic violence and other forms of victimization; Experience working with survivors of domestic violence; Excellent communication and organizational skills; Ability to work as part of a team while also independently generating tasks; Good communication skills, written and verbal; Computer knowledge; Organizational skills. Desirable Knowledge of the civil and criminal justice systems; Bilingual (English/Spanish) preferred. Education Required: Bachelor’s Degree in a related field or equivalent experience. Desirable Experience working with domestic violence victims; Experience in a social service setting. Agreement and Legal If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology and Compliance Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. EEO Information: Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Compensation and Benefits Hiring Range: $23.36- $25.30 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 This position is only through September 30, 2026. #J-18808-Ljbffr Safe Horizon