Desktop Support

Desktop Support Technician

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA's client is seeking a Desktop Support Technician to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. This is an on-site position and only local applicants will be considered.

Position Overview

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers.
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

Additional Preference

• Strong knowledge of Windows operating system environment
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements with a lot of walking and lifting of enterprise equipment
• Must be able to perform essential responsibilities with or without reasonable accommodation
• Travel including overnight domestic or international trips may be required
• High School Diploma or equivalent
• Undergraduate degree or some college coursework preferred

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.