Scheduler-Intermediate (HOPD ENT MARC)

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic. Responsibilities Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services. Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary. Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency. Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients. Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed. Performs all other duties as assigned. Qualifications Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. Proficient computer skills using Microsoft Office and database programs. Excellent verbal, written and interpersonal communication skills. Ability to prioritize messages based on urgency. Education High school diploma or GED is required. Experience Three (3) years of related experience is required. Clinical experience is preferred. Required Skills Three (3) years of related experience is required. Clinical experience is preferred. This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48. Job Info Job Identification 6952 Job Category Clinical Programs & Services Posting Date 05/14/2026, 09:18 PM Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site) Apply Before 06/13/2026, 09:18 PM Job Schedule Full time Organization O9282 - HOPD Otolaryngology MARC, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center Department O9282 - HOPD Otolaryngology MARC #J-18808-Ljbffr