CRISIS PROGRAM ASSISTANT

Job Description

Job Description

Description:

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer

At Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce: Loan Repayment Program for Health Careers 
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance : 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You'll Do

Essential Responsibilities :

Procurement, Budget, & Supply Chain Management

• Coordinate and track all supply orders and inventory to ensure uninterrupted program operations
• Maintain compliance with agency procurement and budgetary standards
• Monitor departmental expenses and assist with budget reporting and reconciliation
• Serve as the primary liaison between Crisis Services and the Business Office for purchasing, invoicing, and vendor communication

Data Collection & Reporting

• Collect, maintain, and compile accurate data related to program services and operations
• Prepare and submit internal and external reports, including monthly, quarterly, and grant-related documentation
• Support audit readiness and compliance tracking

Program & Operations Support

• Assist leadership and direct service staff with the day-to-day operations of the Crisis Services department
• Coordinate meetings, trainings, staff schedules, and departmental communications
• Maintain program files, procedural manuals, and onboarding materials
• Serve as a communication bridge between administrative functions and frontline staff

Care Coordination & Discharge Support

• Serve as backup to the Hospital Care Coordinator for inpatient psychiatric hospital care coordination and discharge appointment scheduling, providing coverage and support as assigned or when the coordinator is unavailable
• Support documentation and scheduling of post-crisis follow-ups in coordination with the Hospital Care Coordinator and clinical team
• Work collaboratively with the Hospital Care Coordinator, clinical and case management staff to ensure continuity of care and timely resource connection 

Crisis Staff Expectations

• Complete and stay current on required training for the position.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.
• Will support other staff members as needed which will be outside of typical job duties.
• Can carry out all job duties with minimal supervision. 
• Will also be required to coordinate services between agencies  

Qualifications :

• Bachelor’s degree in a human service field or equivalent work experience, or a combination of work experience in the human services field and education with one year of experience substituting for one year of education. 
• Strong oral and written communication skills using the English language.
• Basic personal computer skills which enable the entry, retrieval, and use of electronic data.
• A valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.  

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Preferred :

• Knowledge of the needs and challenges of adults and children who experience Severe and Persistent Mental Illness and Severe Emotional Disturbance preferred.
• Experience with Microsoft Office software preferred.