Dock Master

Overview Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences wherever you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time. Role Information Role: Dock Master Location: The Elser. Miami, FL Pay Rate: $20.00/hr Responsibilities Assists customers in making payment to fully automated revenue control equipment Helps customers with parking services and facilitates the expedient flow of traffic through the facility Leads programs to improve client and customer satisfaction Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay‑in lanes Interacts with customers in a friendly and professional manner Provides assistance to customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to customers to various locations in the city. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications Education Required: High School Diploma or an equivalent combination of experience and education. Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability may be required for 2nd shift, 3rd shift, and/or week‑ends. License Requirement: A valid state‑issued driver’s license with a current address and an acceptable driving record. Mathematical Skills: Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to present information effectively in one‑on‑one and small group situations to customers, clients, supervisors, and other employees. Reasoning Ability: Ability to apply common sense to carry out detailed but standard written or oral instructions. Ability to solve problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment, deals with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional), or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to respond effectively to customer problems or complaints. Proactive, strong personal drive, proven customer service skills, willingness to lead by example, and ability to work a flexible schedule. Work Environment The noise level in the work environment is usually moderate to loud. The exposure level to vehicle emissions is moderate to high. The exposure level to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including precipitation and wind. The exposure level to bright sunlight and nighttime working conditions is high. Physical Demands While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required include close vision. EEO Statement SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. #J-18808-Ljbffr SP+ (SP Plus)