Food Service Manager

Job Description

Job Description

Perks: Competitive Pay, Potential Bonus Incentives, Employee Discounts, Growth Opportunities

Position: Food Service Manager

Reports to: Store Manager

Status: Full Time, Exempt and Non Exempt, Salary Non Exempt

Hourly Rate: $17.50 - $18.50

BENEFITS – for all eligible employees*:

• Paid Time Off
• Employee Assistance Program
• Tuition Assistance*
• Health, Dental, & Vision*
• 401k Plan with Company Match*
• Group Term Life Insurance*

ESSENTIAL FUNCTIONS – include and are not limited to:

• Consistently render the best customer service to the public, through a well-trained staff, and product availability.
• Ensure that the food service area operates in accordance with C-store policies as they relate to marketing, cleanliness, cash and inventory controls, operations and security.
• Must be capable of operating the food service area in a manner that will build customer loyalty, increase sales, and achieve a satisfactory level of profitability.
• Be able to perform all responsibilities and requirements as specified in the Sales/Food Service Associate job description.
• Working knowledge of applicable State and Federal laws as they relate to the operation of a food handling facility, and ensure that the food service area is in compliance at all times.
• Work safely 100% of the time while following all policies and procedures set in the Safety Manual.
• Complete daily and monthly paperwork requirements in order to ensure compliance with company standards and protection of its assets 100% of the time.
• In order to maintain a clean, safe environment to ensure the store is presentable; be able to position self to properly clean and maintain store equipment/products and areas including but not limited to coffee, fountain drinks, deli, customer seating areas.
• Be able to enter and work in a cooler at a temperature of 30 degrees up to 30 minutes at a time
• Comply with all policies and procedures in company provided handbooks and or manuals at all times.

RESPONSIBILITIES – include and are not limited to:

Administrative

• Practice and implement all safe and clean initiatives as well as food temperature checks, holding times, equipment inspections, and food handling standards, as outlined in the Food Service Program operations manual, as well as OSHA regulations.
• Determine ideal levels of ready to eat product to have on hand at all times including fountain beverages, pretzels, hot dogs, pre-made sandwiches, thaw and serve products, bakery items, and hot foods such as pizza and breakfast items. Control food service waste to achieve company's desired margins.
• Maintain records as they relate to the food service area and assist in the maintenance of station records such as shift reports, daily sales reports, payroll, personnel information, as well as various station logs and audit maintenance.
• Perform administrative duties necessary to insure effective operations.

Customer Service

• Provide enthusiastic customer service to all customers and ensure staff does the same.

• Assist associates in answering customer questions, handling customer complaints, providing assistance whenever possible and ensuring that all customers leave with a positive image of the C-Store location.

Inventory and Cash Control

• Assist other members of the management team in the protection of company assets through monitoring of vendor deliveries, physical merchandise inventories, security procedures, and correct shift reporting.

P & L Sales Performance and Promotional Execution

• Ensure proper ordering as outlined by the Store Manager. Determine ideal stock levels for the food service area. Ensure adequate product and supplies are on hand based on promotions outlined in the monthly promotional and merchandising calendar.
• Stay up to date with competitive marketing conditions and advise supervisor through oral and written reports.

Training

• Assist in the training of all food service associates, particularly in relation to (but not limited to) the food service area.
• Practice leadership and encourage teamwork among all employees in order to achieve the highest performance standards at all times.

• Provide new employee training and periodically conduct performance evaluation of employees.
• Communicate proper practices and procedures in a professional and positive manner, ensuring appropriate progressive counseling techniques are used when needed.

Store Presentation

• Ensure that the image of the location as a whole and food service area, in particular, is consistent with the company's standards and reputation for cleanliness, food quality products, and customer service.

REQUIREMENTS – include and are not limited to:

• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
• Flexibility to accommodate sudden schedule changes and if an emergency arises.

QUALIFICATIONS – include and are not limited to:

• Previous restaurant, fast food, retail, and management experience.
• High school diploma with some college preferred.
• High School Diploma or GED equivalent
• Ability to juggle multiple task at once
• Ability to forecast supplies as needed
• Excellent interpersonal skills
• Amazing leadership abilities