Client Relationship Manager

Job Description

Job Description

Do you have the ability to demonstrate thorough understanding of market, customers, and competition through business analytics? We are looking for a Client Relationship Manager to support our Sales team! We are looking for well developed, complex territory/account plans, pipeline management, and accurate forecasting.

The Location: Taconic Biosciences is seeking a Client Relationship Manager to support our territory in the Mid-Atlantic region (Philly/DE/MD). Frequent travels within this region are expected, qualified candidates would live near this region. This is a hybrid role, with the ability to work from home, when not in customer meetings. 

The Pay Range : $95,000 - $140,000 this salary range includes Manager and Sr Manager level. Commission for Mgr level is up to $55k at plan, and Sr Mgr commission is up to $68k at plan. Exact annual base salary may vary based on several factors. These factors include, but are not limited to: geographic location, experience, training, education, and local market conditions.

The Schedule: Monday - Friday, core business hours. 

What we offer:

• Insurance within 30 days or less which includes options for medical, dental, vision, pet insurance and more!
• 20 days paid time off plus 6 additional holidays and 1 floating holiday
• Work life balance
• 401(k) plan with up to 4% employer match
• Tuition reimbursement
• Career advancement opportunities
• Commitment to training and providing you with the skills you need for success
• All employees receive access to 24/7 telemedicine (including mental health), short- and long-term disability and life insurance

The Role:
Taconic's Client Relationship Manager manages complex accounts to achieve revenue targets. This account management role requires the ability to develop strong relationships with a variety of buying personas to both protect existing business and identify new opportunities among existing clients. Ability to develop and implement robust account plans; significant knowledge and understanding of business strategy and the ability to work collaboratively and influence others internally and externally at the director level is required. Focus on uncovering customer needs and positioning appropriate solutions as well as funnel management and accurate forecasting are essential.  Ability to support execution of contract requirement for clients expected. 

• Achieve revenue targets and quotas as outlined in the Annual Operating Plan (AOP)
• Drive TEAM selling approach to support customer intimate solution development
• Heavy focus on complex corporate account management and increasing share of wallet
• Develop business understanding to ensure knowledge of product, customer, competitors 
• Submit on-time forecasts and other ad-hoc reports and maintain accurate SalesForce.com data for accounts, contacts, and opportunity pipeline management
• Other duties may be assigned to support business needs

Education and Experience:

• Bachelor's degree (B. A.) from four-year college or university, or technical/managerial experience at an equivalent level.  Advanced degree in Life Sciences preferred.
• Experience in account/territory management in a life science or specialized field with demonstrated success meeting established targets and customer relationship management. 
• Manager level: Requires minimum 1-year relevant experience and/or training
• Sr Manager level: Requires 4-8 years of relevant experience and/or training
• Level is determined based off experience and skills directly related to the role

Allergen Disclosure:

Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding.  While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction.

Physical Requirements & Work Environment: 

The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking; standing; bending; carrying of items such as papers, books, small parts; driving an automobile; etc. No special physical demands are required to perform the work. 

About Us:
With a history of over 70 years of excellence, Taconic Biosciences is a global team of the best problem solvers in the industry.  We partner with our clients to develop winning research strategies that accelerate the discoveries for prevention and treatment of disease.

Taconic employees all over the world show up every day to deliver the best solutions for our clients while caring for ourselves, each other, and especially our animals.  If you are a respectful, compassionate individual with a can-do attitude and a desire to do the right thing, we want you to join us! 

Better Together at Taconic
Awareness, Action, & Respect. Taconic Biosciences is taking an active and intentional role in fostering a company culture that values and appreciates the uniqueness of all individuals, by promoting fairness and equity. Being you is what allows you to bring your best self to work. We are committed to making Taconic a safe and fair workplace for everyone. We are better together.