Dispatcher

Job Description

Job Description

AccuAir Heating & Cooling is a Family-Owned and operated Heating and Air Conditioning Company.

We are looking for a goal-minded individual to assist our technicians, customers, and office. This role will focus on answering phones, scheduling, and office administrative tasks. Must have a great "can do" attitude.

If you have experience offering ABSOLUTE CUSTOMER SATISFACTION, we want you to be a part of our team, please apply now!

Pay Scale: $19.00 - $25.00 plus Benefits, depending on skillset

Benefits: Medical and Dental (100% for employee), Paid Holidays, Paid Vacation, 401k with company match, and Sick Leave (earned at 1 hour per 30 hours worked, not to exceed 40 hours)

FLSA Status: Non-Exempt

Work Hours: 8:00 am - 5:00 pm, Monday through Friday, some overtime as needed

Primary Job Function: To assist with all incoming phone calls, and manage the day-to-day scheduling operations. Responsible for the creation of department job files, daily/weekly/monthly reporting, contacting clients regarding scheduling issues, and scheduling subcontractors and inspections. Responsible for coordinating communication between service technicians, installers, field supervisors, customers, vendors, and the office.

Required Qualifications:

• Impeccable customer service skills
• Ability to multi-task within a fast-paced environment
• Geographical knowledge of sales area or map reading skills
• 3+ years of office experience
• High school diploma or general education degree (GED)
• Regular and Reliable Attendance

Qualifications Desired:

• Some dispatching experience within a service-related industry
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well-organized and able to work independently
• Working knowledge of GPS and mapping software
• Bi-Lingual preferred (Spanish)

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.