SENIOR NIGHT AUDITOR

Position Summary


The Senior Night Auditor will accurately balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. The incumbent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.


Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.


Essential Duties and Responsibilities

1. Supervises night audit personnel, which includes the allocation of work, scheduling, training, and resolving problems with various audits.
2. Verifies and balances all account posting entries and records of financial transactions reported by various hotel departments during day.
3. Performs a wide range of clerical and service duties such as computer data entry and supporting Front desk clerks as needed.
4. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports.
5. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports.
6. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as needed basis.
7. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well-being.
8. Accepts payments and accounts for change fund and money received by following established cash handling procedures.
9. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges.
10. Ensures guests are informed of charges relating to their stay on property.
11. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Perform other job-related duties as assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators


This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.


Knowledge, Skills, and Abilities

1. Ability to effectively deal with customers in a courteous and friendly manner and register guests accurately and efficiently.
2. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices.
3. Ability to effectively interact with customers and co-workers to provide excellent guest service in accordance with company standards.
4. Must be able to use computerized accounting systems.
5. Skills in bookkeeping and auditing.
6. Must be knowledgeable in Excel and Windows based software.
7. Must have excellent oral and verbal communication skills.
8. Must have excellent organizational skills with attention to detail.
9. Must have excellent interpersonal skills.
10. Ability to supervise and provide technical training to the night audit staff.
11. Ability to work independently with minimal supervision.
12. Ability to operate a multi-line phone system.

Education and Experience


Required:

1. Must be 21 years of age
2. Three (3) Year experience in cash handling, reconciliation, accounting and/or auditing.
3. One (1) year of experience in night audit
4. One (1) year of supervisory experience
5. High School diploma or GED equivalent required.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.


License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions


The following selected physical activities are required to perform the essential functions of this position

Physical Requirement


Description

Balancing


Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Feeling


Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping


Applying pressure to an object with the fingers and palm.

Hearing


Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling


Bending legs at knee to come to a rest on knee or knees.

Lifting


Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 10 lbs.)

Pulling


Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 10 lbs.)

Pushing


Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 10 lbs.)

Reaching


Extending hand(s) and arm(s) in any direction.

Seeing


The ability to perceive the nature of objects by the eye.

Walking


Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.


Seeing


The ability to perceive the nature of objects by the eye.

Sitting


Particularly for sustained periods of time.

Standing


Particularly for sustained periods of time.

Stooping


Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking


Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:


The worker is subject to:

• Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned
• Environmental conditions: Activities occur inside and outdoors. Work outdoors may be subject to temperature extremes and inclement weather conditions.
• Noise: There may be sufficient noise to cause the worker to shout to be heard above the ambient noise level.