IT Systems Administrator TX

Job Details: Job Location: 600 E Las Colinas BLVD, Irving, TX - Irving, TX, Salary Range: $65000.00 - $75000.00Salary, IT Systems Technician: Position Summary The IT System Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person or by telephone) in a timely and accurate fashion and provide end-user assistance where required. Primary Responsibilities Troubleshoot PC/laptop hardware/software issues, including but not limited to Windows 11, Microsoft 365 apps such as Outlook, Excel, and Teams, VoIP phones, browsers such as Microsoft Edge and Google Chrome, printers, and audio/video conferencing equipment. Microsoft 365 support and administration (Exchange Online, SharePoint, Teams, OneDrive, etc.) Point of Sale Configuration and Maintenance (NCR Voyix Aloha POS) Back of House Menu Management and Reporting Support (SmartLynx) Assist with field training sessions, including refreshers and new system rollouts Creation and maintenance of documentation on systems and processes Provide technical assistance by phone, email and in person. Escalate issues as required to other IT team members or to vendors. Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner. Use administrative tools to address user needs, including but not limited to: setting up user accounts, resetting passwords and multi-factor authentication (MFA), configuring email, and assigning permissions. Utilize the Freshservice help desk ticketing system to resolve user issues submitted by email, phone, the self-service portal, or walk-ups. Collaborate with technology team members to ensure efficient operation of the organization’s desktop computing environment. Assist management in creating training materials pertaining to computer troubleshooting and usage. Collaborate with and serve as a liaison to third-party support and equipment vendors. Perform related duties consistent with the scope and intent of the position. Qualifications 3+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience A+ Certification preferred Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge Personal Attributes Hospitality experience preferred. Team-oriented and skilled in working within a collaborative environment. Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Work Conditions Sitting, standing, or walking for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. in person position- full time at the Restaurant Support Center #J-18808-Ljbffr Anchor Point Management Group