Information Technology Specialist

Information Technology SpecialistThe ideal candidate for the Information Technology Specialist position will possess a high school diploma, supplemented by relevant college or technical school coursework in computer technology, along with documented training in computer hardware, software, and network troubleshooting and repair. A+, Network+, Security+, or Microsoft Certified Desktop Support Technician (MCDST) certifications are strongly recommended. The candidate must have a valid driver's license or reliable transportation to travel between school sites. Successful experience in IT support roles, especially in educational environments, is preferred. Strong communication skills, excellent customer service, and the ability to work independently are essential.The Information Technology Specialist is responsible for maintaining the school division's technology infrastructure, including the installation, repair, and upkeep of computer systems, software, and peripheral devices. The position ensures technology systems are operational to support both instructional and administrative functions. The specialist also provides training and support to staff and administrators and assists with student intern development and device repair coordination.General duties may include:Install, maintain, and troubleshoot classroom technology and computer hardware/software systemsPerform diagnostics and repairs on devices including computers, Chromebooks, and accessoriesProvide onsite technical support to end users across the divisionOffer training and mentorship to administrators, staff, and student interns on device and software useMaintain and support computer labs and classroom technology in optimal working conditionTrack and resolve all IT service tickets through the division's ticketing systemMaintain up-to-date knowledge of current educational technology and trendsAssist in inventory management and recordkeeping for technology devices and repairsPerform quality control checks on technology systems and equipmentRespond to technology emergencies as neededPerform other IT-related duties as assignedThis position reports directly to the Supervisor of Technology. It may also provide guidance to student interns at the high school level and work in coordination with school-based staff and technology team members.The Information Technology Specialist primarily works in school buildings and district offices, occasionally in classroom and lab settings. This role involves sitting, walking, or standing for extended periods, frequent lifting and transporting of equipment (up to 50 lbs), and requires regular travel between sites. The role demands flexibility to respond to urgent technical issues and strong organizational and problem-solving skills to manage multiple service requests efficiently. The work environment is dynamic, collaborative, and fast-paced, requiring both technical proficiency and excellent interpersonal communication.Contract length: 12 months Hopewell High School