Referral Specialist

Job Description

Job Description

Position Overview

We are seeking a compassionate, organized, and detail-oriented professional to assist families in accessing child care services, financial assistance programs, and community resources. The ideal candidate will have strong communication skills, excellent attention to detail, and a passion for helping families.

Key Responsibilities

• Assist families in identifying child care needs and exploring available options.

• Provide information on child care programs, financial assistance, public schools, and community resources.

• Help families of children with special needs access appropriate services and referrals.

• Respond to inquiries, assist with intake procedures, and coordinate child care referrals.

• Process child care financial assistance documentation, including vouchers, eligibility updates, and renewals.

• Maintain accurate client and provider records, databases, and files.

• Assist with provider agreements, rate updates, and routine inquiries.

• Support waitlist management, family outreach, and program correspondence.

• Follow applicable state regulations, program policies, and mandated reporting requirements.

• Provide general administrative support and assist with special projects as needed.

Qualifications

• Strong organizational skills and attention to detail.

• Excellent communication and customer service skills.

• Comfortable working with databases and Microsoft Office.

• Ability to multitask and manage confidential information.

• Compassionate, patient, and comfortable working with diverse families.

• Bilingual in Haitian Creole or Spanish preferred.

• Previous experience in human services, child care, or administrative support is a plus.

Ideal Candidate: A friendly, dependable, and resourceful individual who enjoys helping people, solving problems, and making a difference in the community.