San Mateo County | Certified Nursing Assistant (CNA)

Job Description

Job Description

DEPARTMENT: Operations
EMPLOYMENT TYPE: Part-Time / Per Diem

ABOUT US

Care Indeed delivers high-quality in-home senior care throughout the San Francisco Bay Area. Founded in 2010 by two care professionals, we have grown to over 700 employees dedicated to compassionate, reliable, and innovative care.

For over 15 years, Care Indeed has supported seniors and families with personalized in-home care, memory care, skilled nursing, and 24/7 services that promote independence, dignity, and quality of life. We have served more than 5,000 clients, completed over 10,000 care shifts, and partnered with 100+ healthcare facilities across the region, demonstrating our community impact.

Our caregivers and clinical staff deliver exceptional care daily, supporting each other within a culture of compassion, accountability, respect, and excellence.

We’re proud to be recognized as:

• One of Fortune’s Best Workplaces in Aging Services

• A San Francisco Chronicle Top Workplace

• A Best of Home Care – Employer of Choice and Leader in Experience

POSITION OVERVIEW

The Certified Nursing Assistant (CNA) provides direct, hands-on personal care and daily living support to clients in skilled nursing facilities, RCFE communities, and private homes. CNAs support Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) in alignment with an individualized service plan developed by Care Indeed in collaboration with the client’s family or designated care representative.

As key representatives of Care Indeed, CNAs are expected to deliver care with the highest standards of professionalism, adaptability, and respect, serving as trusted partners to clients, families, and facility staff. This role is responsible for effectively supporting a diverse client population across multiple care settings while upholding Care Indeed’s commitment to quality, safety, and client dignity.

KEY RESPONSIBILITIES

Client Care & Support

• Provide personal care services aligned with the agency’s service plan.

• Assist with ADLs and IADLs while encouraging client independence when appropriate.

• Support personal hygiene, including bathing, grooming, oral care, dressing, and toileting.

• Assist with mobility, transfers, repositioning, ambulation, and skin care.

• Provide feeding assistance and nutritional support as needed.

• Offer emotional support and promote client comfort, dignity, and engagement.

Home-Based Care Responsibilities

Applicable only to in-home assignments; not required for facility placements.

• Prepare meals and assist with grocery shopping as assigned.

• Perform light housekeeping, including laundry, linen changes, and cleaning client areas.

Professional Practice & Communication

• Maintain professional conduct, appearance, and behavior in all care settings.

• Maintain regular communication with the Nurse Staffing Specialist about scheduling, client needs, and care concerns.

• Observe, document, and promptly report changes in a client’s physical or mental condition.

• Maintain accurate and timely documentation of services provided.

Compliance & Safety

• Uphold client confidentiality and ethical standards (HICC).

• Follow safety practices, including universal precautions and infection control protocols.

• Coordinate care with supervisors, managers, or clinical staff as appropriate.

• Attend required in-service training and maintain active CPR and other required certifications.

• Perform other related duties as assigned.

QUALIFICATIONS & PHYSICAL REQUIREMENTS

• High school diploma or equivalent required.

• Completion of at least 75 hours of caregiving training, including personal care services.

• Active California CNA certification (meets Home Health Aide qualification requirements).

• Valid American Heart Association CPR Certification. 

• Ability to uphold professional ethics, client dignity, and confidentiality.

• Ability to communicate clearly and effectively in spoken and written English.

• Must pass a criminal background check, health screening, and medical clearance before employment.

• Completion of Live Scan fingerprint background clearance is required before employment.

Physical Requirements: 

• Ability to stand, walk, bend, kneel, reach, push, pull, and assist with client mobility; lift up to 35 pounds; and assist with transfers of clients up to 250 pounds using appropriate equipment or team assistance.

• Ability to assist with mobility and transfers using equipment such as gait belts, slide boards, mechanical lifts (e.g., Hoyer lifts), wheelchairs, and other transfer devices, in accordance with safety guidelines and the service plan.