Financial Center Manager II

Job Overview As a Financial Center Manager (FCM), you will lead a team to meet the financial needs of customers through a consultative approach, ensuring exceptional customer service and achieving defined financial metrics for revenue, loan, and deposit growth. You will be accountable for recruiting and developing associates to exceed performance objectives while overseeing the operational soundness of the banking center. Essential Duties and Responsibilities Manage all goal attainment, service, marketing, and operations of the banking center. Demonstrate and educate associates on the bank's full scope of resources, including traditional in-branch services, digital capabilities, and business partner resources. Meet regularly with staff to discuss time management, communication skills, goal progress, regular business, bank security, and operational policies to build employee confidence, competency, and efficiency. Recruit, train, develop, evaluate, and coach staff to ensure position expectations are met. Ensure personal, associate, and branch goals are achieved by providing valued solutions and recommendations uncovered through a needs-based philosophy. Lead a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors. Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with the branch's consumer loan portfolio; coach staff to sell and handle consumer loan requests effectively. Grow existing and develop new small business banking relationships within the market through outside client-facing activity. Maintain a high level of client satisfaction by retaining and developing highly engaged associates. Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training. Process customer requests and transactions accurately and professionally, engaging in genuine conversations to help identify needs and recommend solutions. Perform other duties and responsibilities as assigned. Qualifications Skills: Ability to share and disseminate information consistently and impactfully. Ability to manage and lead an effective sales process while supporting excellent customer service. Capability to embrace and positively lead a team through the ever-evolving, fast-paced banking environment. Ability to effectively motivate and present information in one-on-one and small group settings to customers, clients, and other employees. Education and Experience: HS Diploma/GED and BS/BA degree preferred or equivalent work experience. Two to four years of management experience. Registration with the National Mortgage Licensing System and Registry (NMLS) or obtain an NMLS license after employment. Technical Skills: Proficiency with Microsoft Office programs. Understanding and utilization of social media platforms to promote brand awareness and gather market knowledge. Other Qualifications (including physical requirements) Occasional travel for meetings, training, bank conversion, and acquisition support (sporadic and minimal overnight and/or out of town). Ability to provide support and guidance at other banking institutions within the market. Equal Employment Opportunity Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. #J-18808-Ljbffr