Customer Service Representative

IGP is a global leading company in the powder coating industry and stands for quality, safety and reliability. We are proud of our continuous and sustainable growth. Around 520 employees at our headquarter in Switzerland and in our subsidiaries form the foundation for our success. Their commitment, ideas and skills drive us forward.Would you like to be part of this success story? To strengthen our Customer Service Team in Inman SC, North America , we are looking for a Customer Service Representative .

What You’ll Do?

• Serve as the primary point of contact for customers and account managers
• Collaborate closely with account managers to ensure customer satisfaction and business success.
• Process and manage customer orders throughout the entire order lifecycle (from initial order entry through production, shipping, and invoicing)
• Coordinate with production planning, laboratory, logistics, and other internal departments to ensure smooth order fulfillment.
• Monitor order progress and provide timely updates on order status, when required.
• Prepare and maintain order-related documentation, including: quotations, order confirmations, shipping documents & invoices
• Set up new customer accounts and maintain customer master data and contact information.
• Resolve customer inquiries and issues efficiently, escalating matters when appropriate.
• Generate and distribute daily sales reports.

What You Bring?

• Experience in customer service, ideally within a technical, manufacturing, or industrial environment.
• A positive, proactive, and service-oriented attitude.
• Strong communication and interpersonal skills.
• A willingness to learn new processes and contribute to continuous improvement initiatives.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent qualification.
• Strong computer skills and confidence in working with business systems, especially Microsoft Office (Word, Excel & Outlook).

Why Join IGP?

• As a family‑owned company we built on trust and long‑term thinking
• The health and safety of our employees is a top priority
• We value short decision‑making paths, efficient processes, and personal responsibility
• We are committed to the individual development of all employees
• Comprehensive onboarding training
• Competetive salary package