Mgr, Inside Sales

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea. SPX is a diverse team of unique individuals who all make an impact. As an Inside Sales Manager, you will lead and develop a high performing inside sales and customer service team responsible for delivering exceptional customer experiences and supporting revenue growth. You will drive operational excellence across order management, sales support, and customer engagement processes while partnering cross-functionally with sales, operations, and finance teams. In this role, you will set direction, implement process improvements, and ensure consistent execution to enhance customer satisfaction, improve efficiency, and enable the success of the broader commercial organization. What you can expect in this role (Job Responsibilities) Leadership & Customer Experience Delivery Lead, coach, and develop a high-performing inside sales and customer service team, setting clear goals and expectations aligned to business priorities. Foster a customer-centric culture focused on responsiveness, quality, and continuous improvement. Ensure high-quality customer interactions across phone and email channels, including resolution of escalations and complex issues. Partner with Account Managers and external sales teams to support revenue growth, customer retention, and overall commercial effectiveness. Operations Management & Execution Excellence Oversee all order processing activities to ensure accuracy, timeliness, and alignment with customer expectations. Manage daily operations to ensure consistent, standardized execution of sales support and customer service processes. Collaborate closely with warehouse, shipping, billing, and finance teams to ensure seamless order fulfillment and issue resolution. Leverage CRM and ERP systems (e.g., Salesforce, SAP) to manage workflows, maintain data integrity, and support business operations. Establish and monitor performance metrics (e.g., order accuracy, response time, customer satisfaction) to drive accountability and performance improvement. Continuous Improvement & Process Optimization Own and lead continuous improvement initiatives across the order-to-cash and customer service processes, applying Lean principles to eliminate waste and improve flow. Drive structured problem-solving using Lean tools (e.g., root cause analysis, 5 Whys) to address recurring issues and improve process stability. Develop, implement, and sustain standard work, visual management, and performance dashboards to enable consistent execution and transparency. Identify opportunities to streamline processes, improve system utilization, and enhance the overall customer experience. Build a culture of continuous improvement by engaging team members in identifying inefficiencies and leading improvement initiatives. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) Required Experience 5+ years inside sales/customer service experience. Leadership or supervisory experience. Preferred Knowledge, Skills, and Abilities Strong communication skills. Experience with Lean/CI tools and process improvement. Experience with Salesforce or related CRM tools. Experience with SAP or related ERP systems. Education & Certifications Bachelor's degree preferred. Travel & Working Environment Office Environment Onsite role How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential. #J-18808-Ljbffr