Senior Sales Associate

Senior Sales Associate

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

Position Summary:

The role of Senior Sales Associate provides support to the MSB District Manager in covering time off and emergencies at the district level. The role requires willingness to fulfill a flexible work schedule and the ability to easily adapt to different store environments including facilities.

Essential Duties and Responsibilities:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Delivers appropriate information to the customer regarding the different financial services with the main objective of increasing sales;
• Promotes all financial services offered with each customer who visits the store;
• Operates a computer and processes all the financial transactions effectively.
• Understands the operation of assigned office equipment;
• Oversees the safekeeping of the cash that originates from financial transactions;
• Provides the highest level of customer service to all our customers;
• Complies with the Company's manual of policies and procedures as well as, Bank Secrecy Act and Anti Money Laundering Regulations in addition to the Company's transmitters businesses partners
• Must successfully pass an exam on anti-money laundering compliance training with the Company's designated third-party Company. Must attend all AML training assigned by the compliance team.
• Responsible for training other Sales Associates on all money services business practices and BSA laws and regulations.
• Inventories services under custody;
• Maintains the Supervisor informed of any event that might require his/her intervention.
• Builds and maintains positive relationships with customers and associates internally and externally;
• Performs all other work-related duties as assigned.

Skills and Qualifications:

• Ability to handle and maintain confidential information;
• Excellent communications skills;
• Computer navigation and software knowledge;
• Strong customer service experience;
• Strong cash-handling experience;
• Ability to work under little or no supervision;
• Ability to work well under pressure;
• Train, motivate, and coach the Sales Associates to sell MSB services;
• Maintain a valid CA Driver License;
• Ability to speak, read and write both English and Spanish efficiently to understand conversations, company manuals, forms, policies, procedures; and other documents;
• Ability to maintain physical condition and stamina to perform assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment;
• This position requires satisfactory completion of a background check and third-party consumer reporting agency investigation.

Physical Demands and Work Conditions:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
• The work environment is that typical of an office.

Important Disclaimer Notice:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Pay Scale $18.90 to $21.60.

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code 432.3 and state and local minimum wage standards.