Dental Front Office Assistant

Job Description

Job Description

Sweet Spot Dental is looking for an experienced dental front desk professional to join us as our Patient Care Coordinator. You’d be the person who sets the tone for every visit at our small, independently owned practice in Central Square, Cambridge.

No nights. No weekends. And rotating four-day weekends, so you’ll regularly get real time off to rest, travel, or just catch up on your life.

If you’ve spent years at a dental front desk, you know the version of this job that burns people out. Hours on hold verifying benefits. A schedule that falls apart by 10 am. Being the only one who knows how anything works, so you never fully get a day off.

We set Sweet Spot up to avoid that. We’re out of network, so you won’t spend your day fighting fee schedules. A dedicated remote team handles claims, billing, and much of our patient email. We’re fully digital, and our systems are documented, so the knowledge doesn’t live in one person’s head. That leaves you free for the part of this work most of us got into it for: taking good care of people.

Many of our patients come to us with dental anxiety, some after years away. A warm hello and a clear, honest answer go a long way with them, and we’d rather you use your judgment than wait for permission to do the right thing.

A few things we want to be upfront about. This is a fully in-person role with no remote or hybrid option. Our remote team covers the work that can be done from home, which is exactly why we need someone who loves being in the room with patients. This is also a role to master, not a stepping stone into management. We’re a small team, and there’s no office manager or HR track here, so if a management title is your next goal, we may not be the right fit. If you’re curious about the clinical side, we offer optional training to become a dental assistant, completely your choice.

If this sounds like the job you’ve been looking for, send us your resume and a short note on why you’d be a good fit here.

$27 hourly DOE

Your morning starts 30 minutes before the first patient gets here, with our Fast 15 huddle 15 minutes later where you help the team see the day ahead and spot which patients might need a little extra care
You’re the first face patients see and the voice they hear on the phone, and often the reason a nervous patient decides to stay
You keep the schedule full and flowing, confirming visits, booking next appointments, and filling openings before they become empty chairs
You help patients understand how our out-of-network model works, collect payments and deposits, and guide anyone who wants financing to the right next step
You keep charts clean and complete, with forms scanned, alerts added, and the small details in place that make the next visit go smoothly
When the day changes course, whether it’s an emergency call, a last-minute schedule shift, or a patient who needs extra attention, you’re the steady point person who keeps everyone in the loop
You’re the in-office link to our remote team, so questions get answered fast and nothing falls through the cracks
You close out the day with a quick wrap-up, and every so often a handwritten card for a patient who could use one

• At least 3 years of dental front desk experience

• Comfortable with dental practice software; Eaglesoft experience is a plus

• Solid understanding of dental insurance and reimbursement; out-of-network experience is a bonus

• Warm, patient, and calm with anxious or upset patients

• Organized, independent, and proud of your work

• Clear, friendly writer for patient texts and emails

• Able to work fully in person at our Cambridge office (no remote or hybrid option)

• Looking to master a patient-facing role rather than move into management

• Someone looking for a change and wanting to work in an office that prioritizes the team’s well-being.

Our Purpose: Providing life-changing dentistry to our patients through compassionate and customized care

Our Values: Compassion, Education, Empowerment, and Trust

Our Philosophy: Sweet Spot Dental creates customized oral health care as unique as our patients. We provide a safe and judgment-free environment where patients can be themselves. Our adaptable service and easy-to-understand explanations will help guide you through the confusion and anxiety often felt in the dentist’s chair and reveal your healthiest smile.