IT Desktop Support Technician
Ursus Inc
IT Desktop Support Technician
As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that provides services for our end users.
Responsibilities
- Provide onsite support 5 days a week
- Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow Service Desk tickets
- Manage, work, and track tickets in ticketing systems
- Manage escalations to other IT staff
- Identify and report support trends
- Create, manage, and troubleshoot accounts and access via Active Directory
Qualifications
- 1–3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- High-level knowledge of commonly used software, hardware, and applications
- Experience with Active Directory, Google Workspace products, or similar platforms
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
- Windows, Ubuntu, and macOS troubleshooting experience preferred
- Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Desktop Support Technician in San Mateo, CA vacancy
$140k - $185k
...Technical Support Engineering Manager San Mateo, CA United States Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access...SuggestedFull timeWork at officeWork visaFlexible hoursShift workVerkada
San Mateo, CA2 days ago$93.6k - $113.4k
...role is on-site located in Brisbane, CA** In the role of Sr IT Support Technician, you will be responsible for providing all aspects of end-... ...cause analysis, and systems configuration. This is an onsite, desktop and lab support position and you will have the opportunity...SuggestedFull timeWork at officeRemote workWorldwideCareDx, Inc.
Brisbane, CA4 days ago- ...programs across the organization Collaborate with a team of driven individuals committed to building general-purpose Physical AI Own IT Infrastructure in the interim What You'll Bring Excellent software engineering and infrastructure skills (Python, Go, or...SuggestedInterim role
GenesisAI
San Carlos, CA2 days ago - Job Title What You'll Do Build low-latency inference pipelines for on-device deployment, enabling real-time next-token and diffusion-based control loops in robotics Design and optimize distributed inference systems on GPU clusters, pushing throughput with large...Suggested
GenesisAI
San Carlos, CA3 days ago $200k - $350k
The Role We seek experienced scientists and engineers with deep expertise in post-training large language models through reinforcement learning. You will design and implement RL training pipelines for our diffusion LLMs, develop reward modeling strategies, and build...SuggestedImmediate startFlexible hoursInception LLC
San Mateo, CA2 days ago- Moonlake AI Introducing Moonlake, AI for creating real-time interactive content Mission Improve throughput, latency, and cost - deploying our models 2–10× faster and cheaper without quality regressions. Scope of Work - GPU performance: CUDA/Triton kernels...
Embedding VC
San Mateo, CA2 days ago $175k - $220k
...and video models) Collaborate with ML researchers to co-design and tune model architectures for hardware efficiency Improve support for mixed precision, quantization, and model graph optimization Build and maintain performance benchmarking and monitoring infrastructure...Fireworks AI
San Mateo, CA1 day ago$200k - $350k
...pipelines for processing petabyte-scale datasets. Build systems for web crawling, data ingestion, and real-time data processing to support model training. Develop tools and frameworks for efficient data storage, retrieval, and versioning across distributed systems....Immediate startFlexible hoursInception LLC
San Mateo, CA2 days ago$200k - $350k
The Role We're looking for engineers and scientists to design, optimize, and scale the systems that power our diffusion LLMs in production. Your work will make inference faster, more cost-effective, and more reliable. Key Responsibilities Build and optimize ...Immediate startFlexible hoursInception LLC
San Mateo, CA2 days ago- Introducing Moonlake, AI for creating real-time interactive content Mission : As an applied AI Research Engineer: Code agents (post training + systems) Scope of Work : - Agentic systems design: Tool catalogs, function calling, program synthesis/repair loops, ...
Embedding VC
San Mateo, CA2 days ago $200k - $350k
The Role We seek experienced scientists and engineers with deep expertise in pre- and mid-training large language models. You will advance our diffusion-based LLM models, developing novel training techniques and pushing the boundaries of parallel token generation....Immediate startFlexible hoursInception LLC
San Mateo, CA5 days ago- Job Title Develop a high-throughput, GPU-based simulation pipeline (primarily rigid body simulation for robots) to train robotics foundation models Implement essential robotics features, including actuators, sensors, and controllers, in collaboration with the robotics...
GenesisAI
San Carlos, CA3 days ago $175k - $240k
Member of Technical Staff, Research San Mateo, CA About Us At Fireworks, we're building the future of generative AI infrastructure. Our platform delivers the highest-quality models with the fastest and most scalable inference in the industry. We've been independently...Work experience placementInternshipFireworks AI
San Mateo, CA3 days ago- Job Title What You'll Do Develop and optimize a learning-based robotic manipulation control stack Design and maintain a teleoperation system with smooth, precise motion and low latency Train robotic policies for manipulation and locomotion with reinforcement...
GenesisAI
San Carlos, CA4 days ago - Job Title What You'll Do Develop a high-throughput rendering pipeline for training robotics foundation models Design protocols and interfaces between the rendering pipeline, physics engine, and 3D generative models Build an efficient platform for large-scale...
GenesisAI
San Carlos, CA3 days ago - ...Cola, Nielson, P&G, and more. Flexible scheduling, choose assignments that fit your lifestyle. Independent work and nationwide support. Make an impact. Your work helps shape retail strategies and brand performance. What will you do? Visit stores as a...Flexible hours
Acosta
San Carlos, CA3 days ago $102k
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the ...Permanent employmentWork at officeLocal areaVisa sponsorshipWork visaVisa
Foster, CA3 days ago- Job Title What You'll Do Develop LM/VLM-powered agents that autonomously interface with code, GUI, web tools, and design software to drive generative simulation Build agentic systems that synthesize high-quality, diverse physical data by orchestrating simulation...
GenesisAI
San Carlos, CA3 days ago $51 - $60 per hour
...Senior Technical Support Engineer San Mateo, CA United States Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control...Hourly payWork visaFlexible hoursShift workVerkada
San Mateo, CA4 days ago$83 per hour
...Fleet Support Engineer Our client, a leader in autonomous vehicle technology and fleet management, is seeking a Fleet Support Engineer to join their team. As a Fleet Support Engineer, you will be part of the Vehicle Development department supporting the Fleet Support...Weekly payTemporary workFlexible hoursManpower
San Mateo, CA4 days ago- ...Job Title: TechnicalSupport Engineer Location: United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineerindependently...Full timeRemote work
Keyfactor
San Mateo, CA2 days ago $30 - $33 per hour
...Technical Support Engineering Intern - Fall 2026 San Mateo, CA United States Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security...Hourly payFull timeInternshipRelocationWork visaShift workVerkada
San Mateo, CA5 days ago- ...Title: IT System Administrator Location: San Mateo, CA Position: Contract to Hire Rate: $/Open Description:- • 5-... ...NetBackup, Quantum) • Experience with engineering application support and system architecture such as Perforce is a plus • Must possess...Contract work
TWO95 International
San Mateo, CA11 days ago - ...LabX platform, responsible for system configuration, lifecycle management, data integrity controls, and cross functional support across QC, R&D, and IT. This role ensures LabX operates reliably in a GxP regulated environment, integrates seamlessly with instruments and...Long term contractContract workLocal area
IT Solutions LLC
San Mateo, CA3 days ago $100 per hour
...Technical Support Engineer (Spanish Required) Hybrid (4 days onsite, 1 day remote) – Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants...Temporary workFixed term contractRemote workWork from homeHome officeWork visaOdoo
San Mateo, CA1 day ago$85k - $145.3k
...talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: We empower and support our colleagues We commit to client success at every turn We have the courage to do the right thing We encourage an inclusive...Contract workTemporary workWork experience placementVerista, Inc.
Foster, CA2 days ago$160k - $210k
...collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to... ..., surrounded by forward-thinking peers. The Manager of Desktop Engineering is a hands-on technical position, responsible for...Goodwin Procter
Redwood City, CA2 days ago- Slipstream IT, LLC in South San Francisco is seeking a Mac Desktop Support Engineer for a 6+ month contract. The candidate will support a macOS environment, providing high-touch, customer-centric desktop and end-user support, and will manage IT service requests through...Contract work
- A global IT consulting firm in South San Francisco is seeking a Service Desk role responsible for troubleshooting hardware and... ...Candidates should have 5-9 years of experience within IT Helpdesk and Desktop support, strong communication skills, and knowledge of both Microsoft...
$72.96k - $115.2k
...instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites...Full timeTemporary workWork at officeFlexible hoursAstreya
San Mateo, CA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Desktop Support Technician. Be the first to apply!
Related searches
- IT assistant San Mateo, CA
- desktop support analyst San Mateo, CA
- technical analyst San Mateo, CA
- customer support technician San Mateo, CA
- tech assistant San Mateo, CA
- technical support assistant San Mateo, CA
- customer support analyst San Mateo, CA
- help desk assistant San Mateo, CA
- support technician San Mateo, CA
- help desk administrator San Mateo, CA