Team Leader Coach (Fort Pierce) Full-Time

To ensure the efficient and cost-effective operation and stewardship of the Goodwill Good Neighbor Center (GGC) to maximize profitability and increase training opportunities.

SUMMARY:

Under the supervision of the assigned Director or District Manager the GGC TLC is responsible for all aspects of operating a GGC.

ESSENTIAL FUNCTIONS:

Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses Ensures 100% world-class customer service. Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions. Develops, trains, and supervises Assistant Team Leaders (ATLs), ensuring they are able to perform any of the duties and responsibilities outlined in this position description on a regular or intermittent basis with the goal of preparing future TLCs. Operates the GGC within budgeted expense to revenue ratios and donor value. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the GGC in accordance with Goodwill policies and procedures. Schedules/maintains labor and payroll in accordance with Goodwill policies and procedures. Responsible for image, maintenance, loss prevention, safety, and security of the GGC in accordance with GISEFL policies and procedures. Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices. Is responsible for: Comment cards Monthly Safety Site Inspection Petty Cash and Expense Reports Purchase and supply orders Quarterly PLU Reports and analysis Team Meeting Minutes Transfer and Rotation Report (TANDR) Weekly Scheduler with two weeks scheduled for all team members WESA Reports completed in an accurate and timely manner Work requests (Facility Maintenance and Information Support) Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.) Performs assigned duties within the framework of our Guiding Principles and Core Values. Attends in-service and related training as assigned by Operations Leadership. May be asked to participate in activities outside of Goodwill. Performs other duties as assigned by Operations Leadership.

MINIMUM QUALIFICATIONS:

Minimum of two years of management/supervisory experience in a business (retail) setting preferred. High School Diploma or GED required. Associate’s degree in business or related field preferred. Strong leadership, interpersonal, and verbal and written communication skills. Basic computer skills.

PHYSICAL REQUIREMENTS:

Able to bend, reach and stand for extensive periods of time and lift up to (40) forty pounds. May be required to lift heavier goods/items with the assistance of another team member. Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes. Manual dexterity is required.

SPECIAL REQUIREMENTS:

TLCs are required to be available for opening the store a minimum of two times per week, with a mandatory obligation to open at least once per week. Additionally, they must be available to close the store at least twice per week, with a requirement to do so at least once per week. Consequently, this ensures that each TLC will be responsible for both opening and closing the store on at least two separate days each week. TLCs are expected to approve payroll each payroll Monday and work a minimum of two Saturdays per month. Must have a reliable means of transportation. This position is safety-sensitive and requires drug testing. This role may require access to facility keys and alarm systems.

CRITICAL PERFORMANCE FACTORS (CPFS)

Transaction Value (Location vs goal) Donor Value (Location vs goal) Payroll as a Percent of Revenue (Location vs goal) Budgeted Profit vs Actual Profit (Location vs goal) Retention (New Hire 90-day retention and annual retention vs LY) Role Model Worker % of TMs vs goal Customer Service (Internal and External) Image (GGC, Team, and Signage) Change Round up as a % of Transactions (>30% and higher than previous year) Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety, Over/Short Operations - GGC Internal Audit metric score #J-18808-Ljbffr Goodwill Industries of the Palm Beaches & Treasure Coast