2026 Quality Assurance Specialist - Product Administration

2026 Quality Assurance Specialist - Product AdministrationWith roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. This position reports to the Director of Product Administration.Applications for this role will be accepted until December 8, 2026. The budgeted salary range for this position is $69,500 - $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.Essential Job Functions / Key Job ResponsibilitiesDesign and implement check-work and testing plans for products across multiple sales channels, including RTP, bStore, Aspenware, and InntopiaConduct product inspections to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC FinanceVerify that final products meet requirements, support end-user expectations, and comply with company reporting standardsIdentify defects, errors, and quality-control concerns across all selling channels and communicate findings to the Product Administration teamMonitor issue resolution efforts, track progress, and ensure timely follow-through on identified problemsRecommend product and process enhancements to improve efficiency and reduce friction for selling agents and guestsAssess training needs and collaborate with partners to support companywide compliance with product and process updatesResearch competitor products and process flows to inform improvements and support best-in-class guest and employee experiencesCollaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channelsDocument, track, and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration teamMonitor the support inbox, research issues, and route or resolve them as appropriatePursue ongoing education in relevant technologies, tools, and QA practicesOther duties as assignedEducation & Experience RequirementsBachelor's degree in information systems, computer science, business, or a related fieldMinimum of 5 years of experience in the ski industry working with product sales, POS systems, or multi-channel ecommerce platformsMinimum of 3 years of experience in product administration, software testing, quality assurance, or related technical workHands-on experience with RTP, Aspenware, and/or Inntopia in an operational or administrative capacityKnowledge, Skills & AbilitiesKnowledge of software testing methodologies, QA processes, and product lifecycle principlesKnowledge of point-of-sale, ecommerce, and reservation platforms, including familiarity with RTP, Aspenware, and InntopiaKnowledge of data integrity standards, reporting requirements, and audit practices that support accuracy and consistencyStrong technical proficiency with the ability to navigate multiple systems, tools, and testing environmentsDemonstrated experience documenting defects clearly and communicating findings across teamsProficiency in reviewing product logic and configurations to verify setup accuracy across all sales channelsStrong analytical capabilities to interpret data, identify patterns, and validate product behaviorsAbility to collaborate effectively with cross-functional teams including Product Administration, Finance, Mountain Sales, and ITAbility to troubleshoot issues methodically and recommend solutions based on observed system behaviorAbility to manage competing priorities while meeting deadlines across multiple testing cyclesCapacity to adapt quickly to new technologies, tools, and evolving product requirementsAbility to work independently while exercising sound judgment in a fast-paced environmentWork Environment & Physical DemandsAbility to be on your feet, kneel and bend for extended periods of timeRegularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfacesMust be able to lift, push or pull occasionally up to 50 lbs. individually or with assistanceJob BenefitsHealth, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perksThis job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.