Desktop Support Engineer

Desktop Support EngineerMandatory SkillsPreferred: CompTIA A+ or equivalentCustomer-centric. Attention to detail, strong communication skillsPassionate about technology • Ability to lift and move hardwareStrong knowledge of Windows 10, Windows 11, Microsoft Office ProductsFamiliarity with desktops, laptops, mobile devices, printers, ups or other devicesWorking experience with Active Directory, MDMs, ITIL Service Management and ticketing systemsMust be able to work onsite along with OT that may be required at timesYears of Experience Required - 3-5 YearsJob DescriptionThe Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events.How You'll Make an Impact:Provides service and user support during maintenance checks or dispatchesDiagnoses errors or technical problems and determine proper solutionsProduces timely and detailed service reportsCollects and analyzes performance data to provide technical assistanceProvides technology support as needed for eventsTies workflow to scheduleAccurately documents solutions related to complex issuesCreates workaround procedures when standard procedures have failed and ensures issues are resolvedTroubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customersBuilds positive relationships with customersTeam Dynamics: Will collaborate closely with both onsite team members and remote colleagues across additional HLF LocationsQualifications for Success: (Skills, background, and experience required for success)Education: Bachelor's in information technology or additional 4 years experience in lieu of degreeExperience: 3 years