Resiliency Client Engagement, Vice President- Onsite

Resiliency Client Engagement, VP

The Resiliency Client Engagement, VP role supports Client Engagement Leads in the pursuit of operational resilience communication and engagement across State Street businesses, corporate resiliency and risk management programs, our clients, and our regulators. It involves leading and facilitating cross‑functional efforts, providing consultation and guidance, developing and delivering client‑facing and internal presentations, performing data mining and analysis, and responding to internal requests for client engagement support. The successful candidate must possess effective communication, active listening, and organizational and analytical skills, and be able to engage with internal and external stakeholders to convey the value and integrity of our resiliency programs.

Why This Role Is Important

The team you will be joining is part of the Enterprise Resiliency Office, responsible for the organization’s global resiliency program. The dedicated Client Engagement team partners across the organization and with clients to enhance transparency and communication around the evolution of our resiliency posture, helping clients better understand how State Street prepares for and manages operational stress events.

Responsibilities

• Represent the Enterprise Resiliency Office to internal teams across the three lines of defense
• Engage with and guide internal client‑facing and operational teams to prepare responses to client‑initiated resiliency questions
• Support the needs of the Resiliency Client Engagement Leads
• Develop presentation materials and research; review and gather supporting materials and information to support client engagement activities
• Develop standard, client‑facing content and materials
• Monitor client engagement metrics and support internal reporting needs
• Provide resiliency responses to RFP/DDQ requests, as needed
• Assist in the planning and organization of client‑facing resiliency events
• Maintain awareness of current and emerging regulatory requirements, expectations, and resiliency best practices

Skills & Qualifications

• Effective communication skills, including written, verbal, and presentation skills
• Strong analytical skills and the ability to work with resiliency data
• Ability to interact with cross‑organizational stakeholders
• Relationship‑building skills, including teamwork and trustworthiness
• Project management skills, including the ability to lead a working group
• Relevant regulated financial service expertise

Education & Preferred Qualifications

• Relevant experience in a similar role (e.g., operational resiliency, resiliency risk management, client‑facing/relationship management)
• Knowledge of relevant global operational resiliency regulations
• Minimum of 10–12 years of professional experience in a multinational, highly regulated financial services industry
• Experience working in a servicing business and/or a client‑centric organization
• Experience working with external auditors, regulators, and industry bodies

Work Requirement

• Onsite 4 days a week in office and one day remote
• Standard business hours aligned to project and stakeholder needs (8 am to 5 pm)

Salary Range

$110,000 – $181,250 Annual

Benefits

• Retirement savings plan (401(k) with company match)
• Insurance coverage: basic life, medical, dental, vision, long‑term disability, and other optional additional coverages
• Paid‑time off: vacation, sick leave, short‑term disability, and family care responsibilities
• Employee Assistance Program
• Incentive compensation: eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans)
• Eligibility for certain tax‑advantaged savings plans

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-793091