NOC Technician

NOC Technician Stimulus Technologies - Broadband Division About Us Stimulus Technologies is a leader in technology services dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We are a turnkey technology company providing Managed IT Services, VoIP, Cybersecurity, and high-speed Wireless Internet and fiber through Stimulus Broadband. Position Overview The NOC Technician monitors Stimulus Broadband's fixed wireless and fiber networks in Nevada, California, Oregon, Missouri and New Mexico, performs first-line troubleshooting and restoration, and escalates to network engineering and Field Operations. NOC Technicians work rotating shifts as part of 24/7 coverage and report to the NOC Manager. This is a remote position with occasional travel to markets. What You'll Be Doing Monitor network alarms and performance across wireless, fiber, and core networks. Open, update and close tickets with complete documentation of findings and actions. Troubleshoot and restore service remotely before dispatching Field Operations. Escalate to network engineering, Field Operations and on-call staff using defined escalation paths. Identify outages and notify the NOC Manager and Customer Experience of customer impact. Provide status updates during incidents until service is restored. Support planned maintenance with pre- and post-change checks. Verify that newly installed and acquired network equipment is being monitored. Follow NOC runbooks and recommend improvements. Participate in the on-call rotation. Success Profile Methodical troubleshooter who follows an issue through resolution. Documents troubleshooting, escalation and resolution in ticketing system. Stays calm and communicates clearly during outages. Wants to build skills in wireless, fiber and IP networking. Required Skills & Qualifications 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier. IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute. Experience with network monitoring and ticketing systems. Clear written and verbal communication. Able to work rotating shifts, including nights, weekends and holidays. Preferred: fixed wireless (Tarana, Cambium, Ubiquiti) or fiber access (Calix) experience; NOC360 or Zabbix; MikroTik or Juniper CLI; CompTIA Network+, CCNA or equivalent. Must reside in Nevada, California, Oregon, Missouri, or New Mexico. Adjacent states may be considered for the right candidate. Physical Requirements Extended periods of working at a computer, including overnight shifts. Occasional travel among markets. Occasional lifting of equipment or materials up to 25 pounds. Requirements Stimulus Technologies conducts pre-employment and random background checks, along with drug, alcohol, and cannabis testing. Candidates must pass all required screenings. A valid driver's license and an acceptable driving record are required. Alignment with Core Values At Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate: Driven to Grow - Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes. See a Need - Fill a Need - Proactively identifies gaps, obstacles, or opportunities and acts without waiting to be asked. Elevate Others - Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment. Extreme Ownership - Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses. Celebrate Success - Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared. #J-18808-Ljbffr