Field Technican II

Job Title: Field Technician II Location: Atlanta, GA Eligibility: Candidate must be a clearable US Citizen that is able to obtain a Public Trust clearance. Responsibilities Provide outstanding customer support assistance via phone and email in Windows 10/11. Perform network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc. Troubleshoot desktops, laptops, tablets, and mobile devices – Android, iPhone, or iOS devices. Assist with creating processes and methods to gather supply chain data. Collect and analyze basic supply chain data to understand where the errors in the supply chain are occurring and what factors may be causing them under close supervision. Assist with developing requirements and standards for procurement, delivery packaging and inventory procedures. Determine the most cost-effective methods of shipment and schedules. Offer logistics support in shipping, procurement, equipment, training, etc., worldwide. Follow customer-defined property management procedures. Plan preventive maintenance and manage spares, usage, shipping, and history tracking. Use customer systems for procurement and travel requests. Develop a flexible warranty program and manage the supply chain efficiently to cut costs. Maintain an integrated logistics program focused on spare parts and preventive maintenance, with analysis to enhance the management model. Troubleshoot and resolve basic hardware and software issues. Assist the Global Activities logistics manager in preparing desktops, laptops, and servers for shipment to international locations. Prepare equipment for shipping. Unbox and re-box equipment. Install operating systems and required software. Encrypt all laptops and update the security database with recovery files. Follow written procedures to image and encrypt target computers. Provide PC imaging and laptop encryption for the Global Activities refresh. What You'll Need to Succeed IT‑related experience troubleshooting hardware and software, and connectivity issues. Partner with other internal and external stakeholders to implement changes and new systems. Support the planning and implementation of supply chain optimization projects. Maintain current knowledge of supply chain management trends. IT helpdesk/user support experience, including 100% telephone support for local & remote customers using Windows 10/Office 365. Experience configuring MAC desktops and laptops. Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler). Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone, or iOS device, Apple/Mac. Knowledge of the ServiceNow ticketing system. High school diploma or GED. More than one of the certifications below are desired: A+, ITIL, Net+, CHDP, MCP, MCSA. Candidate must be able to lift computers and printers weighing up to 50 lbs. #J-18808-Ljbffr Arena Technical Resources, LLC (ATR)