Front Desk Agent

Job Description

Job Description

Front Desk Clerk Clearwater Hotel , FL

Now hiring full time and part time front desk clerk for the Choice brand hotel

Are you reliable? Can you multi-task? Do you enjoy interacting with people? Must be able to work all shifts. Must have FULL availability (weekends, holidays etc.) and eager to learn!

• This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures
• Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel.
• Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required.
• Maintain an open line of communication between guests, team members and management.
• Ability to access and accurately input information into a computer using hotel property management system
• Handle all computer end of day issues and problems that might occur throughout shift.
• Obtain assigned bank and ensure accuracy and keep bank secure at all times. Verify all of the third party reservations deposits have been received
• Promptly answers the telephone and other inquiries
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved in a timely and efficient manner
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information

Job Type: Full-time/ Part Time

Job Types: Full-time, Part-time

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person