Mobility Specialist

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s everywhere and impacts everyone, tomorrow we will power checkout‑free experiences wherever you go to make everyday life remarkable – giving back our most valuable asset, time. Responsibilities As a Mobility Specialist Driver, you are the front‑line representative of Metropolis Parking, serving as the face of our technology‑driven parking experience. You will assist customers in navigating and enrolling in Metropolis’ parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a customer‑first mindset in a fast‑paced environment. Mobility Specialists also ensure compliance with parking policies, maintain lot and garage conditions, and support the overall operations of Metropolis facilities. As we expand our technology platform, this position offers strong growth potential for high‑performing team members. What You’ll Do Greet and assist guests in parking lots and garages, providing professional and friendly service Educate customers on Metropolis parking technology and assist with enrollment as needed Promote positive customer relationships by consistently delivering excellent service Respond to customer questions and concerns confidently and courteously Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization Issue parking violations in accordance with company policies Document violations using company‑provided mobile devices, including photo documentation Maintain the cleanliness of parking lots, garages, and common areas Identify and report debris, spills, hazards, or maintenance issues promptly Sweep floors, collect trash, and empty trash receptacles as needed Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep Work independently and collaboratively as part of a team Observe all safety protocols at all times Perform additional duties as assigned Qualifications A valid state driver’s license, current address, and acceptable driving record The ability to safely drive a manual transmission (stick shift) vehicle is a plus High school diploma or GED preferred, but not required Prior parking industry experience preferred, but not required Strong customer service orientation with a willingness to go above and beyond Comfortable using mobile devices and technology (iPad, iPhone, Android devices) Ability to communicate effectively in spoken English with customers and team members Strong interpersonal and communication skills Reliable, adaptable, and able to thrive in a fast‑paced environment Physical and Work Environment Requirements Ability to stand and walk for extended periods (up to six consecutive hours) Ability to visually inspect vehicles and physically access all areas of garages and lots Comfortable working outdoors in all weather conditions Flexibility to work various shifts, including weekends and evenings Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment, occasionally sit, climb, or balance, and occasionally lift or move up to 25 pounds. Equal Opportunity Employer SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Location US‑TN‑NASHVILLE #J-18808-Ljbffr