Shift Leader

Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, they will not be qualified to continue to perform in a Shift Leader or Management capacity. Qualifications You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You enjoy problem‑solving You enjoy a higher level of noise from music, customers and employee traffic You love working in a fast‑paced environment You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You can handle the heat of the kitchen – knife skills are a plus! At least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment preferred Ability to stand/walk for 8‑9 hours or as needed Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment. Benefits Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr