IT Coordinator

POSITION SUMMARY:
This position will manage, monitor, and assist in the development of all aspects of IT, including personal computers, computer networks, workstations, printers, phones, cell phones, digital recording equipment, and audio/visual support. The position is responsible for the day-to-day operational functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The Town of Milliken reserves the right to modify or change the duties, essential functions, and additional functions of the job at any time.

IT Support:

• Provide excellent customer service to internal and external customers, including Town staff, elected officials, and outside vendors and contractors
• Maintenance of network user accounts, user environments, directories, and system security
• Upgrade hardware and software components as required
• Administer changes and updates in user profiles, system software, and hardware requirements
• Assist with user creations, password resets, and resolve printer or copier issues
• Liaison for the Town's third-party IT consultants, Connecting Point, and work with them to perform troubleshooting to isolate and diagnose common network problems
• Install, upgrade, and configure network printing, directory structures, user rights, and software on local file servers; provide support for cloud-based servers
• Provide repair and maintenance support for monitors, printers, cell/smartphones, scanners, battery backups, and network devices as needed
• Work with the Director of Finance to coordinate equipment purchasing and annual budgeting for IT support and replacement schedules
• Maintain and monitor phone systems (RingCentral VOIP and wireless), time clock system, electronic door access, security camera systems, and other database programs

Meeting & Event Support:

• Perform audio/visual support by assisting with live and recorded meetings for the Town, Boards, Commissions, or Committees
• Responsible for setting up meeting rooms for scheduled local or virtual meetings
• Attend evening Town Board meetings, held every 2nd and 4th Wednesday each month
• Occasionally attend Planning Commission meetings, held on the 1st and 3rd Wednesday each month
• Perform AV setup, live/recorded streaming, and post-production recording and processing

Qualifications

KNOWLEDGE, SKILLS, and ABILITIES:Knowledge:• Principles, practices, and techniques of PC hardware configuration, security, and PC/network operating systems • Production methods and procedures, computer software applications, and equipment related to audiovisual, teleconferencing, video streaming, video production, and video processing • Familiarity with principles of media law as it relates to privacy Skills:• Apply knowledge to perform the essential duties and responsibilities of the position • Solid interpersonal, oral, and written communication skills • Professional-level skills in planning, producing, and coordinating studio, remote, field, live, and recorded productions Abilities:• Work as a team member and leader; develop trust and cooperation; maintain effective working relationships with supervisors and co-workers • Act with tact, good judgment, and discretion; maintain confidentiality as appropriate • Communicate effectively verbally and in writing • Acquire knowledge of new trends and technology and apply modern practices • Read, understand, and interpret manuals and other written materials • Perform physically demanding work as required


Special Requirements

EXPERIENCE and TRAINING:• Education equivalent to completion of an Associate's degree in Computer Science or related field • Four (4) years' experience in the installation/maintenance of computers • Knowledge of network and project management impacting 70-plus users • Valid Colorado Driver's License and maintains a safe driving record


Miscellaneous Information

MATERIAL and EQUIPMENT USED:• MS Entra, Windows domain, Windows servers, Office 365 Administration, firewalls, network security, internet, Wi-Fi (remote and public), wireless intranet, remote access, business applications, time clocks, and helpdesk • General office equipment, computers, faxes, phones (VOIP and mobile), and copiers• Electronic equipment and devices, hand tools, measuring and metering tools, ladders, and dollies • AV recording and processing equipment, security cameras, electronic door access, and video conferencing • General knowledge of MS Intune, Ubiquiti, Synology, NetExtender, Verizon Wireless, Avigilon Aware Video, Avigilon Aware Access, Swann Security Cameras, Tricaster, NDI, Kdenlive (a plus)WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:• Frequently required to sit, use hands to handle or manipulate objects or controls, reach with hands and arms, and talk or hear • Occasionally required to stand, stoop, kneel, bend, crawl, climb ladders, climb on roofs and towers, or crouch • Regularly lift and/or move up to 50 pounds • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus • Work effectively under minimal supervision while remaining focused • Willingness to assist in all departments as needed for IT support and/or administration• Follow directions and complete tasks as assigned • May be exposed to the risk of electrical shock