Appliance Repair Service Professional

Job Description

Job Description

We are actively seeking qualified candidates for this position.
Do you get excited when figuring out how things work?  Do you love the challenge of troubleshooting something that’s broken?  Do long to be a part of a team that makes a difference in the lives of our customers by knowing you have done the job right the first time?

Mr. Appliance of Macon is looking for experienced appliance repair technicians who want to be part of a growing team and take the stress out of our customer’s lives that is caused by a broken appliance.  

This position is right for you if you are self-motivated, have a strong desire to strive to perfect your skills and appliance repair knowledge, have a knack for troubleshooting, and are able to manage time to effectively meet deadlines.

As an Appliance Repair Technician with Mr. Appliance, you are a valued member of our team by providing excellent customer service to our customers and using your appliance repair expertise.  A broken appliance can disrupt a family’s life – you can be a superhero by getting their appliance working again.

Specific Responsibilities

• Accurately diagnoses and repair appliances/equipment in the customer’s home or business
• Provide cost estimates for repairs and collect payment for work performed using our state-of-the art mobile app
• Complete invoices and provide detailed notes at the conclusion of each service visit
• Ensure efficient use of company’s vehicle and equipment
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• High school graduate or equivalent
• Valid driver’s license with a clean driving record
• Ability to pass a background and drug test
• Must be at least 18 years of age
• Must have experience in home appliances and customer service
• Ability to navigate tablet-based technology
• Ability to safely lift up to 50 pounds on a repetitive basis, and up to 100 pounds on occasion without assistance
• Ability to perform strenuous work under varied circumstances including: lifting, stooping, reaching, standing, reaching with hands and arms, kneeling, crouching, crawling and climbing or balancing.
• Ability to communicate effectively and in a timely manner with customers and team members
• Previous experience of one year or more in appliance repair is a plus!

Preferred qualifications

• An understanding of electrical and mechanical systems.
• Problem solving skills and the ability to think outside the box.
• Skilled in reading and understanding schematics and wiring diagrams

  Benefits/Perks

• Base pay is commensurate with experience and skill level.
• Training opportunities provided to enhance base pay.
• Commission and bonuses provided in addition to base salary based on personal performance.
• No weekends.  We support a work-life balance and strive to maintain a M-F 8-5 work schedule 
• Work with a great team with the support of the franchise network.
• Healthcare Stipend
• Paid leave with incremental increases based on work time.
• Ongoing training provided to include the opportunity to achieve Master Certified Appliance Technician
• We provide a company vehicle and iPad and access to specialty tools.

Each of the 300+ Mr. Appliance locations are independently owned and operated franchises but support and encourage one another through a great network. 

We live our code of values with Respect for all people, Integrity in all dealings, serving customers with Enthusiasm , and Having Fun in the Process .