Manager, Payor Contract Integrity & Delegation Operations

Job Description

Job Description

Overview

Seoul Medical Group (SMG) is seeking a highly analytical and detail-oriented Manager, Payor Contract Integrity & Delegation Operations to serve as the operational bridge between payors, contracting, healthcare economics, finance, and MSO teams.

This role is responsible for ensuring that capitation payments and claims-based reimbursements are accurate and aligned with contracted terms, and that delegated, capitated risk contracts are implemented correctly within MSO systems and Delegated Configuration, including DOFR alignment.

The individual will not perform system configuration directly but will project manage implementation, validate alignment to contract terms, and coordinate cross-functional communication to ensure financial and operational accuracy. Key Responsibilities

• Serve as primary liaison with payors to identify and resolve capitation discrepancies, claims underpayments, and overpayments.
• Partner with Healthcare Economics and Finance to reconcile capitation models against actual payment files.
• Analyze payment variances and validate alignment to contracted rates, attribution models, and DOFR terms.
• Escalate discrepancies to payors and manage issue resolution through completion.
• Translate contract language (risk terms, DOFR allocations, carve-outs, fee schedules) into implementation requirements.
• Partner with Payor Contracting to ensure newly executed contracts are accurately operationalized.
• Coordinate with the AMM MSO team and Delegated Configuration teams to ensure capitated contracts are configured properly.
• Project manage contract implementation timelines and ensure cross-functional alignment.
• Validate system configuration reflects negotiated contract terms prior to go-live.
• Develop structured processes for post-implementation validation of capitated and delegated contracts.
• Identify financial risk exposure due to misconfiguration or payment inaccuracies.
• Support audit readiness related to delegated and capitated arrangements.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5+ years of experience in payor contracting operations, healthcare economics, capitation reconciliation, delegated risk operations, or MSO finance.
• Strong working knowledge of capitated payment structures, risk-bearing provider contracts, and DOFR frameworks.
• Demonstrated experience managing cross-functional implementation projects.
• Strong Excel and financial analysis skills.

Preferred Qualifications

• Experience within an IPA, MSO, health plan, or delegated risk organization.
• Familiarity with delegated configuration systems and contract loading workflows.
• Exposure to Medicare Advantage financial models, Stars, or risk adjustment.
• Experience resolving payment disputes with payors.

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On : Full employer-paid HMO and the option for a flexible PPO plan .
• Wellness Made Affordable : Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending : FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance : Generous PTO , 40 hours of sick pay , and 13 paid holidays to enjoy life outside of work.
• Career Development : Tuition reimbursement to support your education and growth.